Overview
Join our team as a rotating shift, full-time, Call Center Scheduler in Westwood, NJ.
Fulfilling your purpose begins here:
People First, Always.
Here's how we take care of our people:
Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.
Your team is bigger than your department: Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
We believe healthcare is a team sport and every player has something to contribute.
We show compassion, celebrate differences and treat one another with respect.
Responsibilities The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions.
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications
Job Requirements: High School Diploma or GED equivalent.
Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
Knowledge of standard office procedures and equipment.
Preferred Job Qualifications: Associate degree or higher in related field of study 1 Year healthcare background/experience and/or call center experience 2 years of experience working in a healthcare field/role or call center environment