Scheduler-Outpatient Cardiology

Description:
RESPONSIBLE FOR:
Supports patient access by serving as a greeter, operator or general scheduler.
Serves as a greeter in the practice and/or answers the main telephone line for the practice location.
Effectively greets customers and/or answers the telephone providing a positive first impression of PHI.
Addresses callers questions immediately, as appropriate.
Triages calls to the appropriate PHI person.
Schedules clinic appointments and ancillary procedures.
May serve a scheduling role in check-out or the Call Center.
Provides coverage for other Front Office positions as requested by the supervisor or manager.
Demonstrates outstanding customer service.


Qualifications:

MINIMUM EDUCATION REQUIRED:
High school diploma or GED required.


MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.


MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.


ADDITIONAL QUALIFICATIONS:
Telephone, scheduling and physician practice experience preferred.

NextGen experience is desired.