Job summary
Dental Kidds is a fast-paced, exciting, and fun place to work.We provide the highest dental care to our young patients while creating a supportive work environment promoting professional, personal, and financial growth.New Scheduling Coordinators receive comprehensive training and one-on-one mentoring to set them up for success.
Job seniority: entry level
Responsibilities
• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures• Schedules and adjusts patient appointments to maximize patient care• Establishes, maintains, and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.)• Communicate with patients regarding financial options according to financial protocol• Reconciles financial records by receiving and recording patient payments• Prepares correspondence, memos, referral letters, and other documents, as requested by the doctor• Uses computer or fax to transmit information or documents when requested• Keeps the front desk and reception areas clean• Organizes magazines to keep them current and neat• Waters the plants• Performs necessary duties associated with checking patients in and out• Calls patients the day before to remind them of a scheduled appointment time or monitors the automatic communication system and maintains accuracy• Sends prior authorizations on a daily basis• Adheres to all safety and health regulations• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed• Keeps staff and doctors informed of scheduling problems, issues, or concerns• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient• Utilized Recare Protocol to reactivate patients into the Recare system• Sends postcards and makes calls according to the Recare System Protocol• Follows up on unscheduled treatment by calling parents with an estimated patient portion and scheduling treatment
Requirements
• Knowledge of appointment coordinator procedures• Knowledge of English composition, grammar, spelling, and punctuation• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)• Ability to maintain composure and professionalism when exposed to stressful situations• Ability to engender trust from doctors, co-workers, and patients• Maintain confidence with the patient regarding the abilities of the doctor(s) and staff. Ability to work cooperatively with management, staff, and patients• Ability to prioritize, organize, and complete tasks in a timely and independent manner• Ability to accept constructive criticism• Ability to understand and follow written and verbal instructions• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality• Ability to communicate and express thoughts and ideas competently• Ability to quickly grasp relevant concepts regarding duties and responsibilities• Ability to greet visitors professionally and courteously• High school diploma or equivalent• Minimum of 1 year(s) of relevant experience in the dental profession
Benefits
• 401(k)• Short-term Disability insurance• Flexible spending account• Health insurance• Health savings account• Life insurance• Paid time off
