Planned Parenthood Los Angeles is seeking an experienced Scheduling Coordinator with excellent communication and customer service skills to work in our Downtown Los Angeles Headquarters. Develop and implement Electronic Health Record (EHR) templates for scheduling patients for all health centers. Plan, organize, and direct activities related to patient appointment schedules to maintain appropriate access to clinical services at all health centers. Work closely with other departments to optimize patient access and staff schedules. Work closely with other members of the scheduling team to ensure adequate licensed staff coverage for all health centers based on staffing/service needs.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 56+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood.
All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (******** ) formula OR wear a respiratory mask when in contact with patients or working in patient care areas.
\n Our Ideal Candidate will have the following qualifications:High School Diploma or GED required; Bachelor's Degree preferredPrevious experience with scheduling software/systemsFamiliarity with NextGen EHR preferredFamiliar with basic medical terminologyExperience managing multiple projectsFamiliarity with outpatient healthcare operationsMust be available for a rotating schedule for On-Call shifts, including evenings, early mornings, and weekendsAbility and willingness to travel within Los Angeles CountyMust be able to track, analyze, and synthesize data; intermediate level Microsoft Excel skillsExperience in conducting workshops and/or training sessionsExperience with helpdesk ticketing systems About this position:Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.Maintain scheduling reports and scheduling software consistently up-to-dateInteract with direct supervisor, Patient Services management team, and Call Center department as required to facilitate the scheduling processWork with Training department to develop new hire and advanced skill schedulesSupport and assist Staffing Coordinator as requestedManage on-call coverage of clinical staffOrient new staff to the scheduling process and proceduresCreate and implement patient scheduling templates for all heath center locationsMaintain the role of super user and subject-matter expert for all scheduling systemsRecognize trends in patient demand and work collaboratively with Patient Services department to optimize patient access in accordance with PPLA standardsConduct system reviews and/or audits for quality improvement purposesWork closely with Patient Services department to manage the scheduling process and patient access in accordance with PPLA standardsPerform administrator duties of the scheduling software systems and maintain relationship with product vendorKeep all scheduling reports, databases, project plans, and dashboards up to date Attend and participate in task forces and meetings as assigned and requestedWork collaboratively with the Information Technology department to ensure proper technical support and maintenance of the scheduling systems Collaborate with the Call Center, Training, and Quality Assurance teams to coordinate special projects or eventsMaintain continuous communication with Call Center staffContinuously monitor data to identify quality improvement strategies to optimize patient accessResponsible for projects impacting staffing and patient access as assigned by supervisorAccept accountability and provide collaboration and motivation within the teamPrioritize tasks and meet deadlines as outlinedSupport PPLA mission and values Generous salary and benefits package include:Medical, dental, and vision coverage options for you and eligible dependentsFree basic life/AD&D policy with additional voluntary coverage optionsShort Term Disability, Critical Illness and Accident policies403(b) Retirement plan with up to 3% employer matchMedical and Dependent Flexible Spending Account plansPublic Transportation and Commuter Pre-Tax ReimbursementsGenerous vacation, sick, and holiday benefitsHiring range: $24.20 - $29.04 per hour (Non-Exempt)
\nPlanned Parenthood Los Angeles is an Equal Opportunity Employer and Affirmative Action Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, ancestry, religion, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.