Be Part of a Global Mission to Transform Communication!
At Interprefy, we connect the world through multilingual communication, enabling people to understand and be understood across language barriers. We deliver high-quality multilingual solutions for events, meetings, and conferences for renowned clients like the White House, Google, UEFA, and even astronauts on the ISS!
Empower Seamless Connections Across the Globe
As a Scheduling Manager, you'll be the backbone of our Operations and Client Delivery Department, ensuring that every event is staffed with the right talent and resources to deliver a flawless experience. In this role, you're the crucial link between teams—Sales, Project Management, Media, Remote Support, and Training and Engagement—aligning them so that we consistently exceed client expectations.
Joining the Operations and Client Delivery Team opens a path where your growth drives real impact. Here, you'll gain a unique "on-top" view of how our services come together, collaborating with departments across the globe. Whether you're excited to advance within operations, explore cross-functional roles, or grow your understanding of the entire client journey, the possibilities are endless. With a fully remote setup, you'll collaborate with talented colleagues from 42 countries, shaping the customer experience every day.
Ready to make an impact? Join us at Interprefy and help our mission to connect the world in their own language!As a Scheduling Manager, you'll be responsible for coordinating resources and managing workflows, ensuring every detail is aligned to meet our high standards and support exceptional client experiences. This is a hands-on role that combines strategic oversight with practical resource management to keep everything running smoothly.
What You'll Do:Ensure a smooth request lifecycle: Oversee the entire lifecycle of requests by allocating the appropriate resources (Project Managers, Media, Remote Support, and Training team) for each project phase to meet client needs.Estimate project scope: Assess the scope of each project and match client needs with the appropriate skill sets, working closely with department heads to ensure alignment.Balance workload across teams: Review available reports and schedules to ensure workloads are balanced effectively among team members.Collaborate across teams: Work closely with Sales, Project Management, Remote Support, Training and Engagement, and Media teams to understand their processes, supporting workflow optimization and ensuring smooth operations.Participate in On-Call rotation: Be on standby as part of the weekly on-call duty rotation, covering urgent needs and last-minute adjustments outside of regular hours.Plan for Last-Minute requests: Anticipate and prepare for high-demand or last-minute requests, ensuring teams are ready to respond quickly and efficiently.Manage Remote Support shifts: Oversee and adjust the Remote Support shift plan as needed, ensuring coverage for 24/7 event support.Stay updated on product developments: Keep up-to-date with product updates and new offerings to align resources effectively with our latest capabilities.Facilitate clear and timely stakeholder communication: Ensure smooth communication and transparency across teams to keep everyone informed and aligned on project needs and client expectations.Working Hours and Flexibility:Core Working Hours: 8-hour shifts scheduled within the timeframe of 08:00 to 00:00 CEST, Monday to Friday. Shifts are coordinated among Scheduling Managers to ensure full coverage throughout the day.On-Call Rotation: Participate in a weekly on-call duty rotation, which includes evening and weekend availability to address urgent requests and ensure operational continuity.What We're Looking For: Strong organizational and administrative skills: Ability to manage resources, schedules, and project details effectively.Effective communication and people skills: Skilled at building relationships and coordinating with a variety of stakeholders.Great attention to detail: High level of accuracy in managing resources and ensuring smooth project execution.Proficiency with Microsoft Tools: Experience with Microsoft Office Suite, especially MS Excel, for tracking and managing data.Excellent English proficiency: Strong written and verbal communication skills in English.(Additional language is a plus!)Reliable internet connection: Consistent access to a stable, high-speed internet connection for remote work.Customer Service experience (Plus): Previous experience in customer service is an added advantage.Why Join Us? At Interprefy, you're joining a global movement to Connect the Globe (and beyond!) by empowering clients to communicate effortlessly across languages and cultures. Driven by a mission to break down barriers, every role here is a step toward transforming global communication.
With a team spanning 42 countries, the world truly becomes your workplace. Grow within a global team, enriching your experience as you collaborate with colleagues from around the world, gain insights into other cultures, and make a meaningful difference in how people connect and understand each other globally.
Apply today and be part of reshaping the future of global communication, one event at a time!