With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Customer Engagement Associate contributes to the success of Sur La Table by writing, sending and responding to 1:1 email communications that reflects Sur La Table's voice and brand. The Customer Engagement Associate is responsible for producing, editing, proofing copy and sending of these personalized customer emails that are sent on a 1:1 basis leveraging Lexer Contact (AI technology). This position will report into theDirector of CRM & Loyalty. Please note this is a full-time seasonal hourly position.
\n What you get to do every day: Compose and send personalized emails to high-value customers, ensuring a tailored experience. Respond promptly and professionally to customer inquiries via email, addressing questions and concerns effectively. Collaborate with team members to maintain a high standard of customer satisfaction. Track and report customer feedback and engagement metrics. Assist with any additional tasks as needed to support the team. What you bring to the role: Bachelor's degree in English, Communications, or equivalent professional work experience.? 1+ years retail copywriting experience OR? 1+ years customer service experience? Able to work in a faced-paced environment, juggling multiple tasks to deliver copy on time.? Ability to self-manage, show initiative, and effectively meet and exceed goals.? Ability to learn the reporting tool and provide reports on a weekly basis.? Experience in MS Office.? Strong verbal and written communication skills.? A keen eye for details and accuracy What our interview process looks like: Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: ?? Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you're also interviewing us! ?? Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. ???????Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you've faced. Be prepared with detailed examples. Concise and well-organized answers are ideal. ??? Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you'll be excited about.
\n$18 - $19 an hour
\nThis posting is intended for candidates that reside in the following states: AZ, DE, FL, GA, IL, IN, LA, MD, MA, MI, MN, MS, MO, NV, NJ, NC, OH, OK, OR, PA, TN, TX, UT, VT, VA, WV, WI, WY. #LI-remote This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate's home). CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact ******** .