Four luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.
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Your RoleAs a Seasonal Retail Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Senior Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.
What You'll DoEnsure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs.Serve in different areas of the store based on business needs.Process efficient Point of Sale transactions as needed.Efficiently and graciously handles escalated issues by connecting customer with a member of the management team.Demonstrate follow-up on customer requests, questions and needs.Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty.Partner to support Fitting Room Experiences when needed.Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.What You BringMinimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services.Familiar with and able to use retail and mobile technologies.Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.About Neiman Marcus GroupAs one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
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