Pay: $60000 per year - $60000 per year A Great Wolf, the Security Manager organizes and oversees all security operations of our lodge. Security attendants will be under your leadership while you develop and implement policies and procedures to maintain security standards. The goal is to create and preserve an environment where employees, visitors and property are safe and well protected.Essential Duties & ResponsibilitiesResponsible for personnel related actions within the Security team including: hiring, orientation, training, coaching, feedback, discipline, and scheduling of employeesOversees Security Awareness training and assists with Safety related trainingMaintains knowledge of state Security laws, Fire codes and Penal CodesAssists in organizing, reviewing, updating and maintaining OSHA, emergency preparedness, and fire & life safety plansEnsures access to the lodge is controlled according to security policy including after hours access and monitoring; confronting any suspicious personsDevelops emergency response plans with assistance of outside agencies and ensures staff is trained on protocolEnsures guestroom doors are secured and assists with authorized room accessAssists in moving/removing guest room possessions, inventory and security of such and key rooms following resort policy and proceduresComplies with guest requests for storing and safekeeping of their valuables and follows proceduresResponds to the scene of guest/employee incidents promptly; assists Aquatics in accordance to guidelines and complies with all departmental procedures; communicates specified information to EMS/medical personnel as requiredCoordinates with Security staff to report to, take charge of, and resolve guest or employee incidents to include but are not limited to: fighting, intoxicated guests, vehicle towing and accidents, theft, and other safety or security emergenciesConducts investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints and documents reports in accordance with departmental procedures while maintaining confidentialityIssues radios, keys to designated hotel personnel, maintaining accurate records and ensures the safekeeping of such in accordance to resort proceduresResponsible for Loss Prevention ProgramAssists the coordination and leadership of the Safety CommitteeBasic Qualifications & SkillsHigh School education or equivalent5+ years in a position dealing with general publicAbility to obtain necessary licenses including, but not limited to; State security license, CPR and First Aid certification, alcohol awareness trainingAbility to read and interpret English-language documents such as safety rules, operating and maintenance instructions, and procedure manualsExperience managing extensive closed circuit television arrays; comfortable operating and monitoring activities on-premises using CCTV systems, access control systems, and alarm systemsWillingness to work evenings, weekends, and Holidays depending on business demandsSuccessful completions of a criminal background check and drug screenClean driving recordDesired Qualifications & SkillsCollege degree in related fieldLaw enforcement backgroundFirst responder experience
