Security Officer (Hadley Branch) Location Denver, CO : About Our Job About Our Job The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures. For more information, go to denverlibrary.org . Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn. DPL is hiring a Full Time Security Officer for the Hadley Branch. In this position, you will be responsible for the safety and security of everyone on library property, including staff, collections, and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building/parking lot throughout the day, opening the building and securing the building at closing, and writing daily activity logs. You will also work with the whole team creating positive experiences for library customers by greeting and building relationships with customers across all ages and backgrounds, shelving materials, maintaining the collection, and assisting with technology. You will foster relationships while equitably serving a diverse community seeking information, resources, and experiences. You will address behaviors that violate our library use policy while using a trauma informed approach and de-escalation techniques to ensure everyone's safety. This position requires communication with the safety and security team at the Central Library, and includes writing incident and accident reports, completing safety-focused training, and fulfilling the expectations of our Safety Ambassador. About Our Branch Located in the Mar Lee neighborhood bordering Ruby Hill on the west corner of Federal Boulevard and Jewel Avenue, the Hadley Branch Library is a 13,000 square-foot public library that opened its doors in 1964. Our team consists of highly dedicated staff who are supportive, friendly, and collaborative with a sense of humor. The Hadley branch serves a highly diverse community that speaks Spanish & Vietnamese, in addition to English. On a given day, our customers visit our branch to access the internet, browse and check out materials, use our study rooms, print out documents, or pursue their creativity in our ideaLAB. About You About you Our ideal candidate has: Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library. One (1) year of experience working with security or loss prevention preferred Solid computer/technology skills for incident reporting. Knowledge of safety and security in a public setting. Knowledge of emergency procedures, safety hazards and how to delegate to a team. Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software. Ability to thrive working in a diverse environment with constant public contact. Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse. Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community. Skill in de-escalation and positive communication. Ability to complete concise and grammatically correct reports. Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made. Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training. Ability to obtain an unarmed security guard license issued by the City and County of Denver. Experience with Trauma Informed Care or Mental Health First Aid preferred. A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens. MINIMUM QUALIFICATIONS: Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: One (1) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. License/Certifications: By position, requires a valid Driver's License at the time of application. Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment. Current certification in first aid and CPR by the American Red Cross required at the time of application. Licenses and certifications must be kept current as a condition of employment. Other things to know The working schedule will support the Branch operation hours Monday - Friday One weekend (Saturday & Sunday) will be required once a month Please submit an application/resume by end of day on 2/16/2024 to be considered for the position. Applications will be screened while this job posting is open. About Everything Else Job Profile LN1926 Security Officer To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Library Hiring Range $18.29 - $22.86 Starting Pay $18.29 - $22.86 Agency Denver Public Library Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
