Semiconductor
Field Service Engineer Applicants must reside within commuting distance of Forge's Thornton, Colorado Office.
This position will not be filled until the February 2025 timeframe or after.
Summary/Objective Forge
Nano Inc, a fast-growing materials
company with a focus on manufacturing nano-scale coating equipment across a
wide range of markets, is seeking an experienced Field Service Engineer
specializing in Semiconductor equipment. This position covers a broad
range of advanced service duties, including servicing equipment in the field,
performing remote/virtual service calls, participating in continual improvement
efforts, and interacting frequently in customer-facing situations, which
require a friendly, patient, and professional attitude.
Essential Functions & Responsibilities Perform on-site installation, service, modification, and
repair of Semiconductor ALD coating equipment, with a focus on quality and
customer satisfaction Troubleshoot new problems remotely and in the field
efficiently Co-author and follow necessary documentation for
procedures, processes, and best practices including work instructions,
standard operating procedures, and completing relevant checklists Support in-house semiconductor tool operations, demo
coatings, and maintenance requirements Interface with Forge Nano's R&D, Operations and
Engineering teams for continuous improvement projectsOrder / install parts and help manage inventory systemMaintain a safe work environment and staying OSHA
compliant with relevant safety trainingAdhere to both internal and customer standards of
conductProfessionally represent the company to the customerInitiate management of changes or corrective action
requests for continual improvement Required Education and Experience Bachelor's degree with 4+ years' experience OR Technical Associate's Degree or equivalent military training with
8+ years' experience Industry-relevant field service and customer service
experience Proficient with Microsoft Office Suite: Outlook, Excel,
Word, etc.; CRM platforms, etc. Preferred Skills and Experience Prior experience in service and equipment repair in a
cleanroom environment Basic understanding of semiconductor deposition
techniques and equipment design Prior experience in installation, troubleshooting,
maintenance, and repair of capital chemical processing equipment, while
complying with customer procedures Understanding of industrial safety standards and
handling of hazardous materials Able to travel frequently, and on short notice if
required Excellent customer-facing communication skills Experience following and/or writing work instructions
and standard operating procedures Diligent organizational skills Ability to prioritize and execute tasks with stringent
deadlines Flexibility to take support calls outside regular
business hours Work Environment Work
is carried out in our large technical facility, remotely, and at customer
locations, often in cleanrooms and frequently with minimal physical clearance.
While performing the duties of this job, the employee may handle hazardous
chemicals at times. The employee will be required to wear all appropriate
safety equipment including but not limited to eye protection, gloves, steel toe
shoes, lab coat, etc. An employee in this position works in an environment in
which safety, environmental and health concerns may demand constant attention.
Strict adherence to corporate and/or plant policies, rules and regulations in
these areas is required. Employee will also be subject to customer safety
policies and procedures during field service visits.
Physical Demands The
physical demands described here are representative of those that must be met by
an employee to perform successfully the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The
employee occasionally will work near moving mechanical parts. The noise level
in the work environment is moderate. While performing the duties of this job,
the employee is regularly required to talk or hear or communicate. The employee
frequently is required to stand; walk; and reach with hands and arms. Lifting
of containers upwards of 50lbs will be required periodically.
Travel Regular and
frequent travel up to 70% is expected for this position. Some international travel may also be necessary so all interested applicants must possess a current passport. Forge Nano is located
in Thornton, CO. The employee is expected to reside within driving distance of
the facility.
Compensation/Benefits This is a Full-Time hourly position, with possible
overtime at 1.5×. Expected hourly rate range is $40-52/hour, based on
experience. Medical/dental/vision/disability and life insurance,
holidays, PTO, Flexible Spending Account and 401(k) plan with company match and additional
voluntary benefits. Forge Nano is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.