Senior Account Executive

Minimum of 5 years of direct Client facing experience or advanced degree equivalent
Strong communication, relationship development, negotiation, and issue management skills
Experience monitoring and managing profitability (gross margin); ability to understand financial reports
Experience managing pricing with customers to include internal and direct costs
Experience managing customer satisfaction, loss risk, and issues
Ability to develop sales, renewal and up sell plans for individual customers
Strong professional communications, demeanor, and presence
Industry experience in:
HR services / outsourcing
Business management
Disability / absence
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight
Responsibilities

PURPOSE: The Sr Account Executive is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners' customers
In addition, the Sr Account Executive manages account profitability, loss risk, and growth and serves as the single point of contact for Alight Leave Solutions customers for in-coming and out-going communication upon completion of the sale
Accepts assignment(s) to specific customer accounts
Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
Works closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live customer
Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
Receives, assembles, interprets and communicates customer and operations reporting data
Develops recommendations for and communicates operations and for client policies and management action
Informs client of changes in legislation that affect disability, workers compensation and FMLA management
Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities
Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
Attends and/or contributes strategies to cross department and client meetings
Development and maintenance of a client level strategic account plan
Other duties as required
So that you can be your best at work and home, we consider flexible working arrangements wherever possible
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options
Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $82,000.00/year (for full time employees) and the estimated maximum base salary for this role of $169,100.00/year (for full time employees)
In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans
Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
Qualifications

Minimum of 5 years of direct Client facing experience or advanced degree equivalent
Strong communication, relationship development, negotiation, and issue management skills
Experience monitoring and managing profitability (gross margin); ability to understand financial reports
Experience managing pricing with customers to include internal and direct costs
Experience managing customer satisfaction, loss risk, and issues
Ability to develop sales, renewal and up sell plans for individual customers
Strong professional communications, demeanor, and presence
Industry experience in:
HR services / outsourcing
Business management
Disability / absence
Healthcare
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight
Responsibilities

PURPOSE: The Sr Account Executive is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners' customers
In addition, the Sr Account Executive manages account profitability, loss risk, and growth and serves as the single point of contact for Alight Leave Solutions customers for in-coming and out-going communication upon completion of the sale
Accepts assignment(s) to specific customer accounts
Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
Works closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live customer
Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
Receives, assembles, interprets and communicates customer and operations reporting data
Develops recommendations for and communicates operations and for client policies and management action
Informs client of changes in legislation that affect disability, workers compensation and FMLA management
Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities
Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
Attends and/or contributes strategies to cross department and client meetings
Development and maintenance of a client level strategic account plan
Other duties as required
Benefits

So that you can be your best at work and home, we consider flexible working arrangements wherever possible
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options
Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $82,000.00/year (for full time employees) and the estimated maximum base salary for this role of $169,100.00/year (for full time employees)
In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans
Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."...

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

PURPOSE: The Sr Account Executive is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners' customers. In addition, the Sr Account Executive manages account profitability, loss risk, and growth and serves as the single point of contact for Alight Leave Solutions customers for in-coming and out-going communication upon completion of the sale. The Sr Account Executive may have one or more Account Manager direct reports.

ESSENTIAL FUNCTIONS:
• Accepts assignment(s) to specific customer accounts
• Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
• Works closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live customer
• Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
• Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
• Receives, assembles, interprets and communicates customer and operations reporting data
• Develops recommendations for and communicates operations and for client policies and management action
• Informs client of changes in legislation that affect disability, workers compensation and FMLA management
• Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities
• Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully

OTHER DUTIES:
• Attends and/or contributes strategies to cross department and client meetings
• Development and maintenance of a client level strategic account plan
• Other duties as required

QUALIFICATIONS:
• Minimum of 5 years of direct Client facing experience or advanced degree equivalent
• Strong communication, relationship development, negotiation, and issue management skills
• Experience monitoring and managing profitability (gross margin); ability to understand financial reports
• Experience managing pricing with customers to include internal and direct costs
• Experience managing customer satisfaction, loss risk, and issues
• Ability to develop sales, renewal and up sell plans for individual customers
• Strong professional communications, demeanor, and presence
• Industry experience in:
• HR services / outsourcing
• Business management
• Disability / absence
• Healthcare

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $82,000.00/year (for full time employees) and the estimated maximum base salary for this role of $169,100.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer

Company information
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life's big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
Insurance, Information Technology, Retail, Financial Services, Manufacturing, Technology, Health Care, Consulting, Information Technology and Services, Healthcare

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