Senior Account Manager, Customer ConnectionsLocation: Waltham, MA, US, 02451
Division: Customer Connections
Job Type:
Requisition Number: 58552
Department:
Job Function: Customer Experience and Marketing
National Grid is hiring a Senior Account Manager, Central Division (Boston/Waltham). This is a Hybrid Role. Job PurposeThe Customer Gas Connections team is the company's face to our prospective Natural Gas customers. The Account Manager role is responsible for customer contracts, as well as process, schedule, and deliver on the construction installations, infrastructure relocations, and related work required to provide safe, affordable, clean, and reliable energy to their homes, businesses, and communities.
Key AccountabilitiesSales process for natural gas growth goals in Massachusetts by processing, monitoring, and balancing the status of multiple Commercial and Residential scope projects.Support / Assist with monitoring and progressing Gas Connection activities involving relocation of Gas Mains, Service, and Fitting installations.Functional activities include follow-up phone calls, site visits, emails, and verbal communication to both internal and external stakeholders.Advance projects via multiple computer platforms and reporting systems to completion.Develop engineering and operations procedures as applicable to support the engineering and design of gas facilities in accordance with company and regulatory requirements.Support in the resolution of customer-related issues concerning Natural Gas Main, Service, and meter relocation requests.Support / Assist with processing of commercial and residential main relocations, as well as Growth Main extensions.Create / assist with non-utility billing (NUB) invoicing for Main, Service, and Fitting relocation projects.Incorporate process safety procedures into the project workflow as required.Develop / coordinate project estimates, within accuracy requirements.Identify required material and associated lead times and delivery terms.Develop and gain approval of project scope, cost estimate, and schedule.Prepare project documentation, including DOA or corporate sanctioning paper where required.Identify the necessary permits, licenses, and land rights associated with the project.Provide professional and knowledgeable representation on behalf of the Company with Customers, Municipalities at meetings and as assigned.Develop and maintain relationships with internal stakeholders.QualificationsBachelor's degree preferred and/or equivalent experience.Possess an understanding of Natural Gas asset/infrastructure design and construction standards.Technical knowledge of natural gas system design and operations.Project Management experience on medium to large-scale capital construction projects is a plus.Demonstration of a high level of personal initiative and the ability to interact positively with diverse groups.Ability to utilize project estimating tools and undertake analysis using such tools.Proficiency with PC software applications including the Microsoft Office suite.Ability to interact strategically with both external and internal stakeholders.Must possess advanced analytic, organizational skills and ability to prioritize work.More Information#LI-JF1
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Salary
$107,000 - $126,000 a year
Salary commensurate with location and experience This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise.
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