Who Are We:
We are moment makers. For our clients, for the communities we serve, and the community we are. We're moment makers for the here and now, seeing challenges as opportunities and problems as a chance to create amazing solutions. At Karsh Hagan, it's our goal to elevate every moment by being pioneers of brave ideas, creating work that drives results. So, if you desire to meet the moment head on, we'd like to meet you.
Core Values:
With the freedom to unleash creativity, an office that feels more like family, more fun than any other company, and countless friends made along the way we strive to be change agents rising to any occasion.
Why Join Us:
Ask yourself the following questions: Do you like to win awards, and lots of them? Do you enjoy great employee benefits that promote a healthy work-life balance? Do you like living in one of the world's prettiest cities? Do you want to create work that makes a measurable difference in the lives of others? We'll stop while we're ahead, but you get the point.
Job Breakdown:
We are seeking a Senior Account Manager with 4+ years of agency experience and background working on a travel & tourism brand. The Senior Account Manager manages multiple relationships with clients, is the face of day-to-day communication, and sets expectations for project delivery. This position begins the transition into a more senior role within the Account Service function, elevating beyond the management of the account to more comprehensive strategic planning development. The Senior Account Manager helps to clarify and develop project objectives, identify challenges, and guide the creation of strategies and metrics for success.
Build a strong relationship with clients rooted in trust, honesty, strategic prowess, thoughtful problem-solving and ability to integrate creative and media ideas.
Lead the agency and client teams by inspiring positive outcomes through an understanding of client goals, measurement, and opportunities
Lead and work effectively with a variety of internal disciplines and business groups, including Account Management, Technology, Creative, Production and Media teams.
Demonstrate confidence and authority as the day-to-day voice of the agency team
Balance the dual expectations of your clients and the agency
Assist the Account Supervisor/Director with strategic planning, scopes of work, annual contacts, etc.
Ensure operational excellence and that relevant information is communicated and translated into specific actions.
Maintain and grow knowledge of the client's business (objectives, risks, and strategies) and its marketing goals, applying them to the direction for projects.
Identify opportunities for incremental growth and proactive thought leadership.
Financial management responsibilities include writing and reviewing SOWs, billing for client(s) managed, review monthly billing spreadsheets with clients
Manages up and knows when to escalate internal and/or client concerns.
Mentor and support career development of junior team members.
Requirements:
This role is based in Denver and will be a hybrid in-person and remote work environment
Previous experience in an advertising agency account service role with a minimum of 4 years of experience in the Advertising Industry
Bachelor's degree or equivalent in related field
Proven track record for results, ROI and business impact
Committed to building strategic plans, partnerships and outcomes
Deep understanding of brand marketing and communications planning and execution
Ability to lead and integrate internal and external teams
Dedicated to client service and nurturing the Client-Agency relationship
Excellent organizational, communication and leadership skills
Persuasive presenter and leader
Leads and partners with Agency project management, creative, media,
technology and analytics teams to deliver cohesive, strategic and effective presentations, plans and ideas
Forward-thinking with ability to strategically plan and schedule well in advance of implementation
Understanding of and ability to adapt to the evolving digital, social and content marketing landscape
Resourceful, proactive, and team-oriented
Strong attention to detail and follow-through
Fiscally responsible and a disciplined steward of budgets
Self-starter and Relationship-builder
Dedicated to constant improvement
Inspires peers, teams and partners
Salary Range:
This is an exempt role with a salary range of $70,000 - $80,000
What's In It For You:
• A hybrid work environment in the office on Tuesdays and Thursdays, remote for the rest.
• Unlimited PTO with 10 paid holidays and a floating holiday, including a full holiday break from Christmas through New Years.
• A 401(k) with employer matching to ensure a harmonious work-life balance.
• And, quite possibly the best, a furry-friend-friendly office where dogs are just as important as fellow coworkers.
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