We are looking for a Senior Account Manager to create long-term, trusting relationships with our customers.
The Senior Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we'd like to meet you.
Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
This position is San Francisco, CA based.
Responsibilities:Serve as the lead point of contact for all customer account management matters and ensure the timely and successful delivery of our solutions according to customer needs and objectives;Build and maintain strong, long-lasting client relationships and develop new business with existing clients and/or identify areas of improvement to meet sales quotas;Negotiate contracts and close agreements to maximize profits;Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;Forecast and track key account metrics (e.g.
quarterly sales results and annual forecasts) and prepare reports on account status;Collaborate with the sales team to identify and grow opportunities within territory and assist with challenging client requests or issue escalations as needed.Minimum Requirements:Solid experience in sales, preferably in technology consulting, IT squad allocation, and complex technology projects;Strong knowledge in commercial negotiation of technology projects and services, as well as RFP negotiation in enterprise clients;Ability to communicate and build relationships with C-Level executives;Results-oriented and goal-focused, with proactivity, initiative, and problem-solving ability;Knowledge of market CRM systems.Avenue Code discloses salary range information in compliance with state and local pay transparency obligations.
A reasonable estimate of the current range for US Based Account Manager is $90,000 USD to $110,000 USD per year.
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