Senior Administrator

To validate analyses (e.g., Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.To ensure positive customer feedback and satisfaction through active participation in customer meetings to understand any issues faced.To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning.To perform value addition activities (such as mentoring administrators or team members, preparing SOPs, maintaining effective documentation simultaneously, and knowledge sharing). In addition, act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.To ensure on-time resolution and quality compliance of escalated tickets or incidents as per the agreed SLA.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ******** for investigation.

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