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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express entered the travel agency business in 1915 and today is one of the world's largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The TLS COE (Center of Excellence) is tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.
The Global Strategic Partnerships and Marketing (GPM) within TLS/American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.
Key Responsibilities:
The role of Senior Analyst, Global Lodging Partnerships is to manage the day-to-day operational engagement of a portfolio of lodging benefit partners (Fine Hotels and Resorts and The Hotel Collection). The Sr. Analyst is expected to ensure contractual compliance and integrity of the partner information within American Express platforms globally including contract database, point of sale tools, on-line visibility, OTA (Expedia) and GDS platforms (SABRE, Apollo, Worldspan and Amadeus) that drive to point of sale tools. Parallel to daily business functions, the analyst will lead business process improvement initiatives designed to drive operational efficiencies in the organization.
Responsibilities include:
Continuous analysis of brands within assigned portfolio to ensure rates, program benefits, critical sales information and appropriate content is displayed across all point-of-sale tools (offline and online)
Onboarding new partners from contracting to rate loading on both online and offline channels
Relationship management of assigned portfolio to identify opportunities that align with TLS strategy and brand growth targets.
Collaborate effectively with Lodging Strategic Partnerships team on account initiatives
Consult and negotiate property-level program benefits to drive incremental Card Member value
Manage on-going contract maintenance (annual updates, renovations and closures, brand changes, adds/drops)
Review partner compliance (i.e. compliance stay evaluations, scorecards) to ensure partners are in good standing with lodging program standards
Resolve escalations that prevent seamless Card Member experience (offline and online) in an efficient and expedient manner
Lead and manage program enhancements and process improvements by deploying detailed analytical review and project management structure
Job may require flexibility as role evolves
Minimum Qualifications
2+ years of experience supporting travel programs and/or partnerships.
Excellent and clear written and verbal communication skills.
Attention-to-detail, flexibility and creative problem-solving skills.
Willingness to learn and work in white space with varying day to day responsibilities.
Strong analytical skills and strategic thinking to improve process and drive implementation, including the ability to analyze large sums of data from multiple sources, summarize key trends and takeaways, and use data to identify opportunities for process improvement.
Ability to drive multiple projects and priorities forward with a will-to-win attitude in a fast-paced, dynamic environment.
Superior project management skills in addition to experience in developing and executing winning strategies.
Strong operational knowledge of MS Products including Excel, PowerPoint and MS Word.
Preferred Qualifications
Knowledge and experience within the Online Travel Agency landscape (preferably Expedia) as well as knowledge of SABRE GDS, Apollo, Amadeus and Worldspan.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
