San Francisco, United States | Posted on 11/12/2024
We are hiring a Senior Application Engineer to support IT system management and drive system optimization and maintenance needs.
This role will focus on improving and maintaining critical systems used in regulated industries, ensuring timely delivery of projects, and addressing production support issues. Successful candidates will have strong IT background within pharmaceutical, research and development, or other highly regulated industries.
Responsibilities Oversee required IT systems, driving effective system optimization and maintenance.Collaborate with cross-functional teams to develop project strategies, timelines, and technical roadmaps, ensuring alignment on evolving business requirements.Manage the end-to-end lifecycle of system implementations, ensuring solutions meet both functional and technical requirements.Facilitate requirements gathering, technical reviews, and testing in collaboration with external vendors and internal teams.Conduct impact assessments of existing functionality and provide technical direction for new system features.Review and validate technical specifications, providing feedback to optimize scalability and performance.Collaborate with internal teams and external vendors to facilitate successful system rollouts.Monitor and resolve production issues, ensuring the timely resolution of support tickets and system incidents.Manage and track change requests, ensuring compliance with relevant policies and procedures.Work closely with compliance teams to ensure that all system changes adhere to industry regulations and standards.Support audits and maintain documentation to ensure ongoing compliance in a highly regulated environment.Ensure project milestones are met by coordinating cross-functional teams, managing timelines, and driving delivery.Additional responsibilities as required.RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.A minimum of 4 years of experience in IT systems management, specifically in the R&D or clinical sector.Strong knowledge of IT change management processes.Experience in business analysis and project management is a plus.Experience with Veeva systems, particularly in clinical and regulatory environments.Proficiency in IT Service Management systems (e.g., ServiceNow), identity management tools, and integration technologies such as API-based solutions.Strong understanding of SDLC (System Development Life Cycle) processes, particularly in regulated environments.Experience with reporting tools (e.g., PowerBI) and relational databases.Excellent communication skills with the ability to collaborate effectively with cross-functional teams.Ability to work well in a fast-paced environment.Ability to work independently with minimal supervision.Effective interpersonal and communication skills.Able to support Pacific or Central Standard Times working hours.Offering a full suite of benefits, PSC Biotech is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance, so you not only enjoy your work, but also have the time and resources to live your life happily and healthily.
Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents.Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.401(k) and 401(k) matching.PTO, Sick Time, and Paid Holidays.Education Assistance.Pet Insurance.Discounted Fitness Rates.Financial Perks and Discounts.Adhering to the requirements of California's law on salary transparency, the salary bracket for this role is set between $135,000 - $155,000 annually. The offered salary may be adjusted based on various factors such as the applicant's qualifications, skills, and professional experience.
Equal Opportunity Employment Statement: PSC is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state, and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant's, employee's, or intern's actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.
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