Senior Auditor - Operations

At U.S. Bank, we're on a journey to do our best.
Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at-all from Day One.


Job Description

U.S.
Bank Corporate Audit Services (CAS) is seeking a strong candidate to join our growing team of audit professionals within the Digital, Technology and Operations Services team.
This role will support development and implementation of an audit coverage strategy for Transformation and Enablement, Operations Risk Office and Operations Chief Administrative Office, including Generative AI, as well as execute work on audits focused on Generative AI to assess the Company's governance, risk management framework and supporting control processes.


This position also will support audit coverage of Transformation Initiatives and the U.S. Bank Digital Organization, including audits of the bank's digital channels, emerging technologies and innovation projects including Mobile Banking, Online Banking, Open Banking (Application Programming Interface (API)), and Voice Assistant.
The audits conducted by the candidate support execution of the Audit Committee's approved plan and provide Senior Management with recommendations to strengthen key business processes and ensure a successful transformation.


The Corporate Audit Services (CAS) Senior Auditor is primarily responsible for completing audit engagement assignments with minimal supervision from audit team management.
The Senior Auditor is expected to understand risk and risk management techniques, identify and analyze business processes, key risks and critical controls, and evaluate control design adequacy; perform or supervise control testing; and document work performed in conformance with internal audit policies and procedures.
This position supports the Digital, Technology and Operations Services team in CAS, with a focus on Operations Services and the Customer Service Center business areas.
Operations Services includes but not limited to, Cash and Check Services, Commercial and International Banking Services, Electronic Payment Services, Lending Services, Operations Account Services, Remittance and Federal Banking Operations that provide operational support (e.g., transactions, commercial loans, sanctions screening, customer service and communication) to consumer and commercial customers for USB.
U.S. Bank Customer Service Center includes Contact Centers and 24-hour Banking team that delivers customer service and sales through multi-channel services for retail, wealth, and small business customers as well as branch operations.


Primary Responsibilities: Assisting the audit team management in planning audit engagements.
Includes understanding risk and risk management techniques; identifying and analyzing business processes, key risks and critical controls; interviewing auditees; and evaluating control design adequacy.
Performing or supervising staff auditors in the testing of controls based on audit program directions.
Includes using appropriate sampling and control testing techniques; identifying and assessing the relevancy of possible issues; and documenting work performed to support audit scope/conclusions, to facilitate an efficient review, and to meet internal audit policies and procedures.
Drafting audit issues under the supervision of the audit team management.
Includes drafting potential exposures and significance, identifying appropriate root causes, and developing recommendations that are operationally effective and cost-effective actions to address those causes.
Assisting the audit team management in the reporting and wrap-up phases of audits.
Includes assisting with drafting audit reports.
Learning from and applying coaching received.
Building and maintaining relationships with stakeholders, establishing a culture of engagement while adding value.
Maintaining a basic understanding of key processes within the Operations Services and Customer Service Center business line.
Performing other duties as requested by management Preferred Skills/Experience: Bachelor's degree, or equivalent work experience Typically, more than five years of applicable experience Relevant Financial Service Industry and/or bank operations knowledge.
Thorough understanding of Institute of Internal Auditors (IIA) Standards and the common definition of internal controls.
CIA, CPA or other relevant professional designation or advanced degree.
Excellent verbal and written communication skills.
Strong critical thinking and analytical skills.
Ability to manage multiple tasks and deadlines simultaneously.
Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact assigned line of business.
Advance knowledge of Risk/Compliance/Audit competencies.
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
INDMO

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.


If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law

U.S.
Bank is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.


E-Verify

U.S.
Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.
Citizenship and Immigration Services.
Learn more about the E-Verify program.


The salary range reflects figures based on the primary location, which is listed first.
The actual range for the role may differ based on the location of the role.
In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).
Pay Range: $83,810.00 - $98,600.00 - $108,460.00

U.S.
Bank will consider qualified applicants with arrest or conviction records for employment.
U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.


Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.


Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need.
Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.