About this role:About this role:Wells Fargo is seeking a Senior Business Execution Consultant (Senior CX Technical Consultant) in CSSB Marketing as part of the Consumer, Small & Business Banking group. The Senior Business Execution Consultant will be responsible for leading cross functional teams to strategize on survey design/reviews, digital CX program design best practices, creating role-based dashboards that drive action, building systems of action, CX metric target setting, enabling customer-centric cultures and demonstrating return on investment of CX. In addition, the candidate will foster collaborative relationships with key stakeholders to ensure the ongoing success and impact of CX programs, define and manage project tasks, budgets and risk while maintaining effective and proactive communication with all stakeholders. Provide operational optimization by enhancing standards, survey value, and insights reporting. Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations and make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.Learn more about the career areas and lines of business at wellsfargojobs.com.In this role, you will:Lead support functions or operations for multiple business groups and contribute to large scale strategic initiativesEnsure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operationsResearch moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international businessWork independently to make recommendations for support function by providing support and leadershipAssist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experienceCollaborate and consult with team leaders in developing project plans, policies and proceduresProvide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partnersRequired Qualifications:4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:CX program design and delivery experienceCCXP/CXPA certification or other CX-related certificationsExceptional writing and presentation skills, with the ability to influence stakeholders, at multiple organizational levels, effectivelyExperience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolutionAbility to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processesFamiliarity with Medallia or Qualtrics systemsExperience in identifying gapsDemonstrated ability to manage multiple projects or ongoing task plansStrong relationship management skillsJob Expectations:This position offers a hybrid work scheduleThis position is not eligible for Visa sponsorshipPosting Location:333 Market St, SAN FRANCISCO, CA401 S. Tryon Street, CHARLOTTE, NC492 W 42nd St, NEW YORK, NYNew York - Pay Range: $84,000 - $179,200California - Pay Range: $84,000 - $179,200Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$84,000.00 - $179,200.00Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementPosting End Date:27 Sep 2024*Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.SummaryLocation: CHARLOTTE, NC; SAN FRANCISCO, CA; 109811-NY-10th & 42ndType: Full time
