Job Details
Job Location
Remote/ Bay Area / YOUR CHOICE! - Remote, CA
Remote Type
Fully Remote
Description
Sensiba is always looking for top talent to add to our integrated team. We have an exciting opportunity for a Senior Client Account Manager to join our revenue operations team. If you're looking for an organization that offers an inclusive environment, uses business as a force for good, and supports you and your family with flexible work options and attractive benefits, take the first step toward joining the Sensiba team!
Named a Top 100 Accounting Firm and Top Workplace USA, we're recognized for exceptional employee engagement and dedication in helping our clients solve problems, navigate complexity, and build a foundation for sustainable growth.
In 2018, we became a certified B Corporation (B Corp). The B Corp certification distinguishes companies that use the power of business to solve social and environmental problems. It helps us better assess how our core values align with our daily operations and identify where we can improve.
Summary:
We're on the lookout for an enthusiastic and seasoned Senior Client Account Manager to be a driving force in building our customer account management department and revolutionizing our customer centric approach. This role is perfect for someone with a deep passion for guiding customers and desires to play a pivotal part in the growth and evolution of our client accounts department. The ideal candidate will play a crucial role in elevating client relationships, boosting retention, and actively contributing to the overarching success of our organization.
Responsibilities:
Foster strong client relationships, serving as the primary contact for inquiries and concerns.
Proactively engage with clients to understand evolving needs, providing solutions or referrals as needed.
Identify opportunities for cross-serving products and collaborate with sales and marketing for new business prospects.
Focus on building valuable, deep client relationships and serve as a strategic partner in addressing business challenges.
Ensure client satisfaction through close collaboration and implementation of strategies to enhance retention.
Contribute to the development of account management policies, procedures, and best practices.
Monitor key performance indicators to reduce churn and increase client longevity.
Collaborate with senior management to achieve departmental goals.
Mentor and train junior account management staff.
Analyze and improve Net Promoter Scores, generating regular reports on satisfaction, retention, and revenue growth.
Implement strategies to address challenges and capitalize on opportunities.
Work with the Learning and Development team to tailor training programs for a deep understanding of service offerings across the firm.
Qualifications:
Six years' experience as an Account Manager in accounting, consulting, risk assurance, or related software industries.
Proven success in managing and growing client accounts.
Familiarity with industry trends, challenges, and best practices.
Exceptional written and verbal communication skills.
Efficient task management, timely follow-ups, and commitment fulfillment.
Clear articulation of complex ideas and solutions.
Strong strategic thinking and problem-solving abilities.
Development and execution of plans for departmental and organizational objectives.
Effective collaboration with cross-functional teams.
Mentorship and support for junior team members' professional development.
There are many reasons to join the Sensiba team: generous benefits, competitive compensation, professional advancement opportunities, and above all — our people. If you're looking for an environment that offers you growth, success, and professionalism without compromising your family, passions, and life outside of work, apply today!
Sensiba LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Sensiba LLP complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at
Certain states require employers to disclose the pay range in job postings. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, contact our
** Compensation Range: $80,000 - $100,000 base + comission, overall total compensation potential of $180-200K **
Compensation may vary based on skills, role, and location.
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