Performs end user device configuration, installation, support, maintenance, and troubleshooting at the desk side or remotely for all employees and clients of Kootenai Health and its affiliates and is responsible for analyzing, designing, and implementing solutions for the desktop environment. Develops recommendations for end users and management, strategic planning, and implementation. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Has strong organizational skills and is able to meet tight deadlines as well as coordinate, prioritize, and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team with little to no supervision. Requires independent judgment and excellent critical thinking and troubleshooting skills. Accountable for consistently delivering excellent customer service.
Responsibilities: Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool, or over the phone.Collaborates and works well with other IT teams.Escalates incidents as needed.Provides guidance and training to less experienced analysts.Manages internal department projects as needed.Maintains knowledge base documentation.Communicates with employees, physicians, patients, and families in person, via email, and phone.Monitors end user device stock and ordering.Accurately documents assets.Assists with SCCM queries and pushes.Assists with testing of images, updates, and software packages.Responsible for accurate asset disposal following all security protocols.Evaluates, plans, and implements the replacement and upgrades of IT end user hardware and software.Completes project work as assigned on time and with the highest level of quality.Must be able to work independently and with a team as needed.Completes all mandatory training requirements.Performs other related duties as assigned.Regular and predictable attendance is an essential job function.Competent to meet age-specific needs of the unit assigned.Requirements and Minimum Qualifications: Associate's degree with emphasis in Information Science or related discipline from an accredited institution. A minimum of 5 years' relevant experience may be accepted in lieu of an Associate's degree.CompTIA A+ certification preferred.CompTIA Network preferred.Deep knowledge of Active Directory and group policy preferred.Advanced knowledge of Microsoft Operating systems, Windows-based applications is required.Excellent troubleshooting skills that include application diagnostics, hardware diagnostics, and operating systems are required.Working knowledge of computer peripherals including but not limited to printers, fax machines, scanners, and mobile devices.Must have good critical thinking skills.Must have excellent customer service skills.Working knowledge of MAC OS and SCCM required.Working Conditions: Able to travel on a regular basis to assigned work sites.Must be able to maintain a standing position.Typical equipment used in a clinical and office job.Must be able to stoop, crouch, or bend.Must be able to lift or move up to 40 lbs.About Kootenai Health: Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence.
As your next employer, we are excited to offer you: 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment.A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it.Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings.Competitive salaries with night, weekend, and PRN shift differentials.An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching.Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more.Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals, and track your bonuses.And much more.If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you! Apply today! Please reach out to Recruiter or Front Desk with any questions. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
#J-18808-Ljbffr