Position Overview We are seeking a highly adaptable and results-oriented Device Specialist and Process Improvement Agent to join our team. This role combines high-volume patient engagement with a proactive approach to refining workflows and achieving optimal outcomes. The ideal candidate thrives in dynamic environments, is comfortable building processes on the go, and has a strategic mindset to enhance resolution rates and patient satisfaction.
Key Responsibilities Patient Engagement & Device Support:Handle a high volume of patient interactions to support enrollment and device-related inquiries efficiently and empathetically.Assist patients in understanding and using devices, ensuring successful deployment and utilization.Process Development & Refinement:Build and refine processes in real time to address workflow inefficiencies and improve team outcomes.Collaborate with cross-functional teams to implement process improvements and best practices.Outcome-Driven Problem Solving:Analyze current methods to identify opportunities for improving patient resolution rates and satisfaction.Develop and present innovative strategies to address common challenges and optimize patient experiences.Reporting & Insights:Track key metrics related to patient outreach, issue resolution, and process efficiency.Provide actionable insights and recommendations based on data trends and observations.Team Collaboration:Act as a liaison between patients, agents, and management to ensure seamless communication and resolution.Provide input on training materials, workflows, and technology enhancements. Qualifications Proven experience in high-volume patient outreach, device support, or a related field.Strong problem-solving skills with a demonstrated ability to strategize and improve processes.Excellent communication skills and the ability to articulate ideas effectively.Adaptable, with a willingness to adjust quickly to changing priorities and challenges.Experience with patient engagement systems or CRM platforms is a plus. Preferred Skills Analytical mindset with experience tracking and interpreting key performance metrics.A collaborative approach to improving team workflows and outcomes.Prior experience in a healthcare or remote patient monitoring (RPM) environment is advantageous.