Our mission: to eliminate every barrier to mental health.At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.
Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.
Our clients include brands you know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally.
With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
Reporting to the VP of Care Operations, you will lead the growth and continuous evolution of our Care Navigation team, encompassing a 24/7 Crisis Line, on-demand clinical support, and scheduled sessions with clinical care navigators.
We are seeking a dedicated leader to guide and enhance our clinical care services, delivering exceptional mental healthcare experiences to our members.
This role will oversee strategic and operational initiatives to optimize care delivery, elevate clinical quality, and support the growth of a high-performing team.
This is a NYC-based hybrid role with 3 days a week in our Manhattan office. What you'll be doing: Clinical Strategy & Delivery:Refine and improve care navigation and delivery protocols using evidence-based practices to optimize member outcomes.Deploy clinical resources strategically to maximize impact on care outcomes.Build and lead the Care Navigation team to maintain and enhance care standards across our global network of therapists.Foster growth and leadership development opportunities within the Clinical Operations team.Cultivate a high-performance culture of trust, accountability, and collaboration.Global Care Model:Partner with Global Operations to design and scale a consistent, locally appropriate care services model worldwide.Cross-Functional Collaboration:Partner with Product, Medical Affairs, Data Science, and other teams to guide the strategic direction of care navigation and inform product enhancements.Collaborate with Business Development, Customer Success, and Executive Leadership to achieve shared goals.Program Oversight:Oversee clinical programs, including:24/7 crisis response.Referral workflows for internal and external behavioral health providers.Clinical quality standards and program effectiveness.Operational Excellence:Stay informed on industry trends and emerging technologies to influence strategic direction.Roll up your sleeves to ensure exceptional member experiences in a fast-paced environment.What success looks like in this role: Patient and customer feedbackInteraction impactContact center performanceTeam satisfactionWhat we expect from you: Advanced clinical education in a relevant field (e.g., counseling, psychology, social work, public health) preferred but not required.5+ years of team leadership experience, with a preference for clinical team oversight.Ability to work in our NYC office 3 days a week.Proven ability to lead, develop, and inspire teams to achieve ambitious goals.Strong executive presence and the ability to engage effectively with C-suite stakeholders.Demonstrated commitment to diversity, inclusion, and building thriving teams.Collaborative and resourceful, with a focus on collective success over individual achievements.Exceptional communication skills (written, verbal, and listening).Self-starter with the ability to thrive in dynamic, rapidly evolving environments.The target base salary range for this position is $187,400 - $243,700, and is part of a competitive total rewards package including stock options and benefits.
Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. Benefits provided by Spring Health:Note: We have even more benefits than listed here, your recruiter will provide more in-depth information as you continue in the interview process.
Benefits are subject to individual plan requirements and eligibility criteria.
Health, Dental, Vision benefits start on your first day at Spring.Employer sponsored 401(k) match of up to 2% for retirement planning.A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.Access to Noom, a weight management program tailored to your unique needs and goals.Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Up to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Don't meet every requirement?
Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification.
At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace.
Ready to do the most impactful work of your life?
Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Spring Health is proud to be an equal opportunity employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
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