Reporting to the VP of Clinical Partnerships and in collaboration with Customer Success and Clinical Leadership teams, the Sr. Director of Clinical Customer Success is the leader responsible for the strategic design and delivery of best in class workforce clinical programs and initiatives for some of the world's more forward thinking employers.What you'll be doing: Scale and lead the world's best workforce mental health consulting programCreate and test strategies that will measurably improve workplace mental health for Spring Health CustomersLead a team of Strategic Clinical Advisors serving some of Spring's largest and most strategic customersMaintain a small personal book of business of customers, including some of the world's largest and most influential companies while serving as a clinical lead and behavioral health subject matter expertCollaborate with Customer Success teams and cross-function executive leadership to find creative solutions for customersFierce advocate for and amplify the voice of Spring's customers and membersRepresent Spring in customer-facing events such as seminars, conferences, trainings, webinars, and media appearancesKPIs will include metrics on customer retention and scalable expansion of service modelWhat we expect from you:Actively licensed, at least master's level mental health clinician (ex. LCSW, LMFT, PsyD, LCPC etc)Significant experience with employee benefit programs/health plans/benefits consultingSignificant (5 years+) experience in organizational-level mental health and wellness interventions/programsSignificant experience leading teams Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal directionDeep subject matter expertise in Mental Health and EAP programsDeep subject matter expertise in MHPAEA, ERISA, and other relevant healthcare regulations/requirementsExcitement about working in a rapidly changing organizationExcellent communication/collaboration skillsExcellent presentation skillsWillingness to travel up to 25% The target salary range for this position is $184,000 - $230,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.Don't meet every requirement? Studies have shown thatwomen, communities of color and historically underrepresentedtalent are less likely to apply to jobs unless they meet every single qualification. At Spring Healthwe are dedicatedto building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health:Our Values Hypergrowth meets impactWhat to expect working here:You will be held accountable to an exceptionally high bar and impactThis may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impactYou will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs youYou will create processes & products that have never existed beforeYou will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can beChange is a constant here: your role, team, responsibilities, and success metrics will shift as the company growsAnd…You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated paceYou will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quoYou get the space to experiment & innovateYou get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quicklyYou will become more resourceful and resilientYou get to be part of a winning team that opens doors in the futureBenefits provided by Spring Health:Your Total Health:Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individualOne Medicalaccount which is valued at $199/year per user. HSA and FSA plans availableNumerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents10 allocated sick days per yearFlexible paid time off in addition to 12 paid holidays throughout the yearAccess toGympass , an on-demand virtual benefit that provides wellbeing coaching, and budget management.Spring Renewal: When you hit your four-year Springaversary, you'll be awarded afourweek,fullypaid,sabbatical leave to renew and recharge.You And Your family:4-4.5 months of fully paid parental leaveSpring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.Access to fertility care support throughCarrot , in addition to $4,000 reimbursement for related fertility expensesSupporting you financially through:Our People team benchmarks all salaries using theRadford Global Compensation Databasefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!Employer sponsored 401(k) match of up to 2% after 90 days of employmentCreating a culture you can thrive in:Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.Up to $1,000 Professional Development Reimbursement per calendar year.$200 per year donation matching to support your favorite causes
