Senior Director Of Facilities

About Glide: GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.?Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.  Summary: GLIDE's Senior Director of Facilities oversees campuswide buildings, security infrastructure, fleet, and warehousing, including campus-wide maintenance, major building systems, regulatory compliance, renovations, budget management, vendor management, and warehousing coordination. This leader handles creating a high-performance team that meets or exceeds Key Performance Indicator (KPI) targets for performance (efficiency and effectiveness), regulatory compliance, and customer satisfaction.   The Senior Director must be a changemaker committed to driving continuous process improvement through systemic staff and systems performance measurement using data-driven systems. This position requires excellent administrative skills, a record of accomplishment of implementing significant workflow and campus wide improvements, superb project management skills, a solid background in building management, and an unshakeable commitment to science-based workforce development using Key Performance Indicators (KPIs). The Senior Director will grow a culture of high performance through frequent staff training, evaluation, revision of standard operating procedures (SOPs), routinized regulatory and compliance inspections, and adherence to workplans and service level agreements (SLAs).    Please apply ONLY if you are an energetic leader excited by the opportunity to spearhead process and campus wide improvements across a broad range of facilities, fleet, warehousing, and real estate projects.  The successful candidate will show the knowledge, skills, and experience necessary to drive change, direct daily operations, manage staff to full potential, propose strategies for innovation, advise C-Suite executives, and prepare draft reports for the CEO and Board of Directors.  
\n Essential Duties and Responsibilities: Proposing and executing workplans for baseline and non-baseline facilities maintenance (preventative and reactive), improvements, and renovations; monitoring key performance indicators (KPIs) and driving performance improvements, requiring daily monitoring of service workflow and project dashboards in Zendesk & Asana; Reporting on monthly, quarterly, and annual execution of the operations workplan. Overseeing the facilities budget; ensuring prompt vendor and partner payments; forecasting and planning yearly/monthly spending; building reliable project budgets.  Fostering effective communication across teams; overseeing interdepartmental initiatives using best practices in communications, meetings, and project management.  Improving energy and refuse services for cost and environmental impacts.  Directing GLIDE's Safety & Surroundings Committee to provide clear direction on workplace safety based upon regular inspections, drills, and committee feedback, Directing the campus wide emergency preparedness plan.  Transitioning properties from development and construction to operations phase.  Teaching, training, and mentoring members of the facilities department; coaching staff to optimize data-based decision making, metrics, and ongoing work measurement; developing future organizational leaders through reinforcement of high business and ethical standards.  Driving the use of IT systems according to best practices; expert use of Asana for project management, Concur for invoicing, SharePoint for document sharing, and Outlook calendaring tools. This manager must be able to champion core IT systems for maximum efficiency.  Minimum Qualifications: 5+ years facilities operations and project management or equivalent combination of education and related experience. Vendor, project, and budget management experience needed.  Strong organizational and administrative skills, knowledge of standard office and bookkeeping procedures. Experience interacting with a diverse community; cultural competency and de-escalation skills.  Strong staff, workflow, project, contract, and budget management skills. Must possess excellent administrative abilities. Prioritizes and plans work activities and uses time efficiently; keeps others on-time and on-budget; ensures excellent and prompt project documentation and hand-offs from non-baseline to baseline budgeting.  Exemplary communication and customer service skills, a "can-do" positive attitude. Ability to use, lead, and administer technology systems aimed at improving customer service, project oversight, and KPI management.  Strong proactive sense of initiative, the ability to multi-task and prioritize conflicting deliverables or goals on deadline-critical projects. Ability to work collaboratively, effectively, and with integrity within GLIDE's organizational structure. Adaptable to changes, manages competing demands, frequent change, or unexpected events. Works well under pressure and manages stress effectively in a demanding and fast paced environment. Demonstrates Cultural Humility. Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves.  CERTIFICATES, LICENSES, REGISTRATIONS: OSHA certification is appreciated but not required. International Facilities Management Association or similar certification is appreciated but not required.   Communication Skills:Outstanding verbal communication skills are essential, including the ability to deal with a wide variety of callers and visitors with diplomacy, while getting the information needed to deal with requests/issues. Superb written communication skills needed. Must be able to write clearly and concisely. Ability in grammar and spelling needed. Must be able to draft project plans, policies, procedures, and communications for executive review.   Computer Skills: Expert use of asset management, workflow, budget, and project management software; this is a technology-intensive position requiring the use of several leading industry software systems (Zendesk, Asana, Adaptive Budgeting, Concur Invoicing, et cetera) Advanced skills in complete suite of MS Office, including strong Excel, Word, Outlook, PowerPoint, et cetera and the ability to quickly learn new software to support organizational best practices and innovation  Experience with virtual meeting set-up, facilitation, and Teams/Zoom.  Work Environment:?? GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.  Physical Requirements:? Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).? Finger dexterity and the ability to use all standard office equipment.? Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).? Ability to use standard office equipment, and access, input and retrieve information from a computer. Ability to use keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Requires physical ability to sit and keyboard for lengthy periods of time (stationed at computer 75% of work time). Activities that occur often are standing, walking, and handling. Activities that occur occasionally are climbing staircases. Activities that occur infrequently are bending, squatting, crouching, kneeling, twisting, reaching straight, above, and below shoulder level with both shoulders individually or at the same time, carrying and lifting up to 25 pounds. 
\n$160,000 - $175,000 a year
This is a fulltime (40 hour/week) Exempt position \n