Senior Director of Product Management - AIUshurPublished 15 Aug 2024
Location: Santa Clara, CA, USA
Salary: $190,000 - $250,000 annually
Employment Type: Full Time
Role HighlightsAIConversational AIProduct ManagementAutomationOperationsLLMsUXTestingSaaSCloudB2BPackagingPaaSStartupGoogle AnalyticsDescriptionUshur is focused on transforming customer engagement through innovative AI-driven solutions. The company employs Conversational AI, Machine Learning, and Intelligent Process Automation to enhance customer experience automation for leading enterprises. The Senior Director of Product Management will lead efforts in defining and delivering AI and GenAI features tailored for enterprise clients. This role emphasizes collaboration across various teams to create and improve automated, omni-channel customer experiences.
Ushur delivers the world's first AI-powered Customer Experience Automation platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience from Micro-engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures, and Iron Pillar, Ushur's Customer Experience Automation solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna, and Tower Insurance. Learn more at: www.ushur.com
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