Senior Director of Solution Development, Customer ServiceDematic has an immediate need for a Senior Director of Solution Development for Americas Lifecycle Solutions and Services business (CS) in the Americas region. This position reports directly to the SVP, Customer Service Americas and is responsible for the creation and delivery of best in class solutions and proposals for our customers. The Sr. Director of Solution Development is a key leadership role for our Lifecycle Solutions and Service business. This role will lead the solution development team including engineers, consultants, proposal writers, operations planners, and solution concepting specialists.
What we offer:Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal OpportunitiesLearn More Here: Dematic Careers Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $175,000-250,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:This is What you Will do in This Role: Define and lead Dematic Americas Lifecycle Services Solution Development strategy to enable continued business growth and customer excellence (~900M OI target for 2025).Create winning deals, offerings, and proposals in partnership with sales to deliver year over year profitable growth.Continue to build and lead a high-performance team of solution development engineers and consultants.Create a culture of partnership with sales team and customer teams to enable long term profitable growth.Define Operational Readiness strategies and delivery for all Dematic Enterprise Solution Customers, ensuring high levels of customer satisfaction and repeat business for Dematic.Lead Consultative Sales team, ensuring sales and delivery of $12M in Consultative Services for Dematic customers.Execute five-year strategic roadmaps for customer upgrades through site audits delivered by solution consultants.Enable proposal quality and efficiency through advanced tools and technology.Develop and manage talent plan, budget, KPIs, and business plans.Demonstrate the ability to innovate and create strategies that significantly improve practices that enable the organization to achieve business and technical results.Build credibility and confidence with a wide variety of leaders including internal stakeholders, customers, and vendors and be seen as a trusted advisor.Drive initiatives while holding teams accountable for results and ensuring continuous improvement.Model our Values of Integrity, Collaboration, Courage, and Excellence.What We are Looking For: Bachelor's Degree required in relevant discipline. Masters strongly preferred.15+ years of logistics and automation experience, with 10+ years of direct applicable experience at a leadership level.Must be extremely knowledgeable with the interworking of a Distribution Center.Experience in the analysis of performance metrics; short- and long-term technology development planning, evaluation, testing, and selection.Excellent communication and influencing skills at all levels both internal and external and competence in making timely, effective, principles-based decisions.Demonstrates advanced understanding and application of management approaches for work direction, motivation, and performance management.About UsKION Supply Chain Solutions (KION SCS) is an operating unit of the KION Group, consisting of the two strong and successful brands Dematic and DAI. Dematic is an intralogistics innovator that designs, builds, and supports intelligent, automated solutions for manufacturing, warehouse, and distribution environments for customers that are powering the future of commerce. The company is headquartered in Atlanta with engineering centers, manufacturing facilities, and service centers located in more than 25 countries, and also owns the software company, Digital Applications International Limited (DAI).
DAI, acquired by Dematic in 2020, specializes in logistics automation solutions with offices in the US, UK, and Switzerland.
The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions and has a global network of more than 42,000 employees. Its portfolio encompasses forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains. Across more than 100 countries worldwide, the KION Group's solutions improve the flow of material and information within factories, warehouses, and distribution centers.
Our Linde and STILL forklift brands serve the premium industrial truck segment. Dematic is a global leader in automated material handling. Together, we are shaping the future and are among the best in our industry.
Our culture is driven by our shared KION Group values – integrity, collaboration, courage, and excellence.
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