Senior Engineer - Ci/Cd Solutions Engineering

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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex
As a Sr Engineer of CI/CD Engineering, you willbe responsible forbuilding a presence for our CI/CD organization. We are looking for a strong leader with extensive experience growing and mentoring other developers.Candidates will require a hands-on engineering background as an individual contributor, as well as leadership experience having worked in broad teams nested in large, international organizations.
Responsibilities include, but are not limited to:
Lead a team of Customer Service engineers responsible to aid developer experience by providing servicing excellence for enterprise CICD and Observability capabilities

Define and track servicing/operational service metrics to measure performance in successfully servicing customers
Define and measure SLAs for service provided by Customer service engineers and manage a healthy resolution time for our developer community.
Help with design and implementation on custom integrations/solutions for an entire ecosystem of CI/CD tools, to allow for a developer experience centric, unified experience with our software delivery pipeline toolchain on-premises and on the Cloud.
Partner closely with Engineering Directors and Product Managers to ensure all CI/CD engineering tools are well designed, resilient, and offer positive developer experience.
Influence CI/CD solution design for a broad range of applications including distributed, mainframe, database, big data, and COTS applications.
Partner with Enterprise Architecture, SRE, Operations and application teams to develop creative enterprise grade solutions to manage developers' expectations
Partner with the customers to analyze challenges / requirements and provide insights to create long term plans for customer success
Champion an external perspective in delivering solutions via a deep understanding of the external landscape; inspire and infuse external perspective across workstreams to modernize the CI/CD platform.
Help customers gain a clear understanding of product offerings and provide consultation across the enterprise.
Ensureall ofthe capability's documentation ismaintainedin conjunction with the product changes/releases at all the time.
Continually keep the team ahead on learning of all capabilities and tools to provide a first-class customer service experience to our developer community

Automation
Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with a higher level of accuracy and reduced defects

Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks

Introduce new and impactful technologies to the servicing/operations that help minimize friction for releases and support, and to diagnose and recover from production incidents more quickly

Operational Readiness
Responsible for availability, proactive monitoring / alerting,capacityplanning, performance (reducing latency and increasing efficiency) to include testing for technical platforms

Partner withappropriate supportingteams to ensure operational readiness throughout the application lifecycle of various DevOps Products

Production Support
Ensure application data flows areaccurateand up to date with theobjectiveto increasethe knowledge base of all support teams anddrivereliability.

Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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