Instrument is a remote-first digital product and brand experience agency with over 200 talented people across four teams, each focused on a core offering and dedicated to producing best-in-class work. Our shift to a fully remote model has amplified our ability to foster creativity, build strong relationships, and engage with clients in dynamic ways. This flexibility has not only strengthened our company culture but also enabled us to embrace diverse perspectives. We remain deeply committed to career advancement, personal support, and ensuring a healthy work-life balance for everyone we hire.
You thrive at the center of a multifaceted project workflow, taking changing circumstances in stride while maintaining progress toward the goal. You've led many digital projects from start to finish with an integrated, multidisciplinary team and can work in partnership with a dedicated producer to achieve the same result. You advocate for the needs of the client and defend the creative freedom of your team. You derive your greatest pride from the collective accomplishments of your team, and you bring a spirit of optimism and support to your environment every day.
\n What You'll DoCommunicate with client partners and manage client meetings in partnership with the producer on the projectCreate overarching project schedule and process, working with the dedicated producer to build out the detailed version with dependencies and milestones, then managing to it and updating as neededManage client relationships and establish rapport quickly, starting with client stakeholder sessionsProactively schedule and communicate internal goals to ensure project successPartner with producer and leads to ensure client feedback is distilled and distributed in a way that works towards our goals, rather than simply checks off a boxOwn and maintain the process for resourcing requests/staffing as needed on your projects/accounts, as well as proactively flag resource needs or availabilityManage financial tracking of your accounts/projects, including SOW creation, establishing projects with accounting, keeping MoneyPenny updated/maintained, and working with senior producers to invoice on time and accuratelyMonitor morale on the team to keep energy high and offer solutions to contribute to team cultureBuild and nurture lasting client relationships that can help us build/grow accounts What You'll BringYou're highly-detail oriented and organizedYou can follow a set process or establish a new process depending on the needYou are familiar with owning a client relationship and can sense what's needed to give our clients confidenceYou have experience leading a project team comprised of multiple disciplines and work streamsYou are a clear communicator to both the client and internal teamYou have an understanding of the project process and can set it, working with the producer to get into the details and understand dependenciesYou are proactive in highlighting issues before they arise, and individuals that need additional supportYour own style, perspective, approach and purpose to the work to do the job in your own way. You are comfortable communicating with the client team at a regular cadence Salary RangeThe expected pay range for this position is $135,000-$160,000 for our base US Region 3*. We have three regional pay ranges that are adjusted for cost of living (US1 +15%, US2 +7.5%, US3 Base), learn more about our pay philosophy and cost of living adjustments.
\nWhat We Offer Flexible, Hybrid Work Environment Great Compensation with Annual Reviews (Learn more about our Pay Philosophy) Annual Profit Sharing 401(k) Matching with Immediate Vesting Robust Medical, Vision, and Accident Insurance Generous Paid Holidays and unlimited PTO Sabbaticals Monthly Wellbeing Stipend Career Management and Leadership Training