Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Through building tools and products for other engineers, our infrastructure team acts as a team multiplier - think auto-scaling, horizontal sharding, scalable storage systems, application performance monitoring, and more. We are in the early phases of building out our next-generation cells architecture that will support a scale orders of magnitude greater than what we can today. Curious? Talk to us, we'd love to tell you more.
What will you be doing?Building and automating our next-generation cells architecture, a horizontal scaling platform that allows us to support growing customers all over the world
Automate rebalancing of our customers across our cells to spread the load (without downtime!)
Design and implement a new Kubernetes staging environment that engineers can spin up in under a minute
Build tools to scale developer workflows for a >50 person engineering team, for example, schema migration automation tool to run online MySQL migrations across a large number of production database shards
Troubleshoot and resolve low-level bugs and issues, e.g. memcached throughput exceeding AWS caps, network partitions in our AWS VPC
Design, deploy and operate asynchronous work queues, high-volume storage systems, high-throughput systems: you should not be afraid of writing code that will decide to start or stop 1000 servers
What skills and experience do you need?Be excited about cloud infrastructure!
Product mindset, we're a product company on a mission to "advance how people work"
Industry experience with highly available, large-scale distributed systems at a large-scale internet service
Experience working on software systems built atop Amazon Web Services
Fluency in a dynamic language like Javascript, Python, Ruby, or similar
Strong track record of launching and delivering projects of significant complexity and high level of ambiguity
Understand the trade-offs in employing different technical solutions to a problem, valuing pragmatism over idealism
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Full professional English proficiency
Bonus:Experience as a tech-lead of an infrastructure team
Experience scaling data stores such as MySQL and Elasticsearch
Advanced Linux systems engineering skills
Experience with Kubernetes and Docker
What we offer Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Focus Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closedfrom Christmas to New Year's Day!
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