Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)About the role The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. They have a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, and supporting/enabling technologies. The Senior Service Architect is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.
What you'll be doing Qualification of managed services opportunitiesSupport the analysis of customer requirementsSupport the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service CatalogueSupport customer-specific campaigns, coordination of marketing support, ensuring Computacenter brand complianceService DesignAssess and clarify customer requirementsMap requirements against Computacenter existing capabilitiesMaximize the opportunities to utilize the Shared Service Factory and other core propositionsConsider services outside of our existing capabilitiesDefine and communicate requirements for Transition & TransformationWork closely and collaboratively with the Solution Manager to assist with the development of the solution/design (technical, operational, commercial)Create costing for developed service across the entire Services areaWork jointly with Delivery teams to agree on the solution design & costingCollaborate as part of a team on larger solutions to ensure that handover to the relevant support organization is successfully completedCreate complex pricingGeneralEmbrace and support Computacenter's mission and core valuesWhat you have Strong experience pricing large, complex IT Infrastructure projectsGood service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional)Good understanding of the IT outsourcing market & competitionCommercial capability in a business-focused IT environmentLegally eligible to work in the United StatesAbility to build relationships primarily with internal stakeholders and ISPsAbility to communicate effectively at all levelsAnalytical and risk-aware approachCapable of working under own initiative but can work as a member of a teamAbility to prioritize own workloadPersonal flexibility & willingness to travelSelf-starting and results-driven with clear prioritization of deliverablesAbility to work under time pressureManaging and minimizing risk to bid deliverables while ensuring focus on customer and customer deliverablesWhat you can expect There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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