DPP is seeking a Senior Mainframe Support Administrator for an opportunity in Columbia, SC. Candidates must be eligible to attain a low-level US security clearance.
Work arrangement:
Fully onsite.
W2 position; 12 months
Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.
Summary:
The Sr. Mainframe Support Administrator will monitor systems for potential issues, including identifying issues that may be causing systems performance issues.
An ability to use several monitoring applications that can point you in the direction of what may be causing issues is required.
Work through customer service requests to help process claim strips, claim copies, and claim reprocessing.
Use ServiceNow to track incidents/catalog items.
Perform some C2 clearance checks and validation.
The ideal candidate is an experienced Host Support technician who can help find and resolve issues on the client's systems quickly and efficiently with the monitoring tools used by the team. The ability to learn the monitoring tools very quickly is important.
There will be on-call requirements, including a weekend rotation. There will be some weekend work from time to time.
Top skills:
Host application support
Monitoring Host systems
Performing JCL and CICS troubleshooting
Experience in DB2 and IMS
Nice to have:
Scripting in VBA or PowerShell
Endevor
Freeze Frame
MQ
Splunk knowledge is a plus. Some distributed knowledge is a plus as well including some server maintenance experience.
Minimum required work experience:
4 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience
Job/class description:
Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
Perform/support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards.
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.
Required knowledge, skills, and abilities:
Host application support including monitoring Host systems and performing JCL and CICS trouble shooting.
Experience in DB2 and IMS.
Comprehends data storage techniques, database philosophy, database management, and programming techniques.
Strong understanding of the requirements for maintaining production systems and the effect of program changes.
Understands how to use structured techniques in new program development.
Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills.
Able to work well under pressure and as part of a team.
Pays attention to detail.
Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
Preferred KSAs:
Scripting in VBA or PowerShell, Endevor, Freeze Frame, MQ, and Splunk knowledge is a plus.
Some distributed knowledge is a plus as well as some server maintenance experience.
Work environment:
This is a very strong technical and dedicated team with over 130 years of experience. The team currently has 12 staff members.
The team is working on implementing the new T5 Government TRICARE contracts for both the East and the West. They also support the VA Community Care Network.
If you are looking for a challenging learning environment, then this Systems Support is the area for you.
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support the environment.
Required education/equivalencies:
Bachelor's degree in Computer Science, Information Technology, or other job-related degree;
OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
OR, 4 years job-related work experience (total 8 years without a degree)
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
US Citizen: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D