You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving the strategy, governance and customer experience related to our API products. A successful API Product Manager will serve as the bridge between technical teams and business stakeholders, ensuring that APIs align with the organization's goals and drive value for internal and external users.What is your role on our Team:Develop and execute the API Product Strategy and roadmap based on customer needs, business goals and competitive trendsGather and analyze feedback from internal and external customers and partners to identify opportunities for API product enhancements and new features.Expand on existing governance of the API product lifecycle; working with the product teams, engineering teams, development teams, and other stakeholders to translate the API Product and Design frameworks into an exemplary customer journey.Collaborate with product and development teams to ensure that the APIs can be integrated cross-functionally to promote product bundling opportunities.Work with Developer Portal product team to ideate new features based on customer feedback, and more.Collaborate with UI/UX designers to provide input to the development of intuitive and user-friendly interfaces and documentation to support the consumer journeyWork on the digital transformation of existing services into APIs.Consider strategic implications of security, design and overall performance across APIsExpand on current API reporting capabilities to create proactive servicing opportunities for any issues with APIs.Analyze API usage metrics and behavior to improve API performance and usabilityWork with Product and Technology teams from across American Express to influence the direction of API strategy.Advise and guide leaders on different opportunities, and inform them on any new strategic initiatives.Minimum QualificationsProven experience in Product Management or related rolesUnderstanding of API design principles, RESTful architecture, security mechanisms and the API lifecycleStrong analytical skills with the ability to gather and interpret data to make informed product decisionsStrong interpersonal skills and the ability to influence, negotiate and drive decisions across a wide range of diverse partners in a highly dynamic environmentStrong project management aptitude, preferably including understanding of Agile methodology and practices.Passion for technology and innovation with a track record of delivering new capabilities that fulfill customer needs and business objectivesStrong aptitude for balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsFlexibility and readiness to work within a global team.Preferred QualificationsProgram and Project management experience, leading and governing complex projects across multiple teams and geographiesPrior API development experienceSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit ourColleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
