Senior Manager-Client Management

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
If you are ready for more than just a job, are not afraid of embracing challenges and setting and exceeding big goals, American Express invites you to apply for an opportunity on the National Client Group team.
Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants who welcome American Express branded cards. Our objective is to be an indispensable payments partner to our merchants while simultaneously delivering differentiated products and services that meet or exceed customer needs. Our goal is to drive revenue growth and premium economics for both merchants and American Express.
The National Client Group within Merchant Services – U.S. is responsible for overseeing the largest and most strategic U.S. – based merchants. Our mission is to be warmly welcomed by merchants and help them grow. It is a critical priority for the Global Merchant Services business and American Express, and this role offers a prime opportunity to be part of a strategic growth industry at American Express.
The Senior Manager role - Client Management, Retail offers the opportunity to leverage strong relationship management, consultative selling and strategic thinking and innovation skills to deliver incremental Amex spend while working in a challenging and collaborative environment. These accounts are some of our most strategic merchants in the Retail industry including BJs, Barnes & Noble, and Party City.
This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, an ability to think innovatively, strong financial and analytical skills, and the ability to lead in a fast-paced and highly complex and matrixed environment is required.

Specific responsibilities include:
Business Development: Drive profitable charge volume and revenue growth by demonstrating knowledge of merchant's business and industry
Negotiation Analysis: Develop innovative partnerships and negotiate profitable deal constructs and card acceptance agreements
Strategy Development: Understand merchant and industry dynamics to develop a strategy to drive business impact
P&L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans
Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and share

Minimum Qualifications:
Energetic, hardworking, teammate with a strong will to win
Experienced relationship manager with proven record to develop strong client relationships, generate new opportunities, sell-in B2C and B2B programs and initiatives, and advance partnership constructs to grow revenue and share
Strong executive presence internally and externally, with the ability to lead and influence senior-level discussions with clients
Outstanding analytical and creative problem-solving skills
Ability to work collaboratively across a wide variety of external and internal partner teams, including Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal
Strong negotiations experience and project management skills, with an excellent ability to prioritize effectively, close deals and get results
Financial competence, including familiarity with financial statements (income statement, balance sheet and cash flow statement), as well as understanding the financials of card acceptance, industry economics and profitability levers highly preferred 
Outstanding presentation skills, both oral and written
Highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
Prior knowledge and/or experience in retail industry or B2B a plus
Strong verbal, written, and analytical skills; ability to handle effectively upstream
Bachelor's degree required

Role requirements:
15% of travel

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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