Senior Manager-Client Management (Ny)

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Join Team Amex and let's lead the way together.

This Sr. Client Manager (CLM) position is responsible for managing a portfolio of approximately 90-100 merchants from B2C and B2B companies representing approximately $600M in annual American Express charge volume.  These are well-known brands across various industries and verticals including retail, business, and professional services. 
Responsibilities include managing and expanding American Express' merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity.  This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex.  By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences.
Do you enjoy a dynamic, collaborative work environment where you can make a mark?  Are you someone who knows how to drive significant business results and new partnerships?  Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused?  If so, this role is for you.

In this role, the responsibilities are to:
Manage a portfolio of approximately 90-100 strategic cross-industry merchants
Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.
Elevate, expand depth and breadth of C-Level, Finance, Treasury, Sales and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex
Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans
Provide proactive consultation to drive business growth and improve customer satisfaction
Develop and execute strategic account plans to grow Amex revenue, market share and profitability
Increase Amex relevance by consistently and effectively communicating the value story
Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline
Build and leverage relationships with internal network to efficiently execute against account growth plans
Increase Merchant Satisfaction (NPS score)

Minimum Qualifications:
Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio
Strong analytical skills with a focus on manipulating merchant metrics in Excel to determine portfolio strategy / approach
Strong negotiation, influencing and collaboration skills are required
Highly customer focused, a self-starter and a results-driven individual
Ability to articulate value proposition and connect it to the customer's business model
Strong presentation/negotiation skills and the ability to build rapport and credibility
Proven success of influencing and collaborating with C-level decision makers
Excellent oral/written communication and be proficient in MS Office applications
Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot approach
Bachelors Required
Position is virtual with candidate residing in the Lower Hudson Valley (Westchester/Rockland County) or near surrounding area.  Local travel required 40% - 60%.

Preferred Qualifications: 
Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
Minimum of 5 years of proven success in account management/sales and portfolio planning preferred
Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals highly preferred.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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