Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work, and play.
JOB Location: Flexible either Toronto or Markham
Job Function: The Hydro One Customer Domain IT technology team is looking for a dynamic individual to lead our Architecture group enabling and supporting technologies across Digital Tools, Contact Center, and Meter to Bill functions. The mandate of this group is to provide effective architectural solutions in the Customer IT portfolio while following enterprise architecture principles, standards, and maintaining technology currency in our enterprise repository.
Position Summary: As the accountable leader, you will have a team of solution architects under your direction that will be supported by an enterprise architecture team accountable to set architecture principles and standards. You will have the following scope:
Supporting the quarterly and yearly Customer technology investment planning cycles.Ensuring the Enterprise Architecture (EA) repository reflects all Customer Domain planned and inflight landscape changes and impacted technologies.Identifying investments required to maintain the technology landscape currency.Identifying planned investment conflicts and dependencies.Supporting analysis and identify value realization opportunities.Ensuring that enterprise (EA) repository has all the necessary data architecture artifacts to understand the value being delivered to our customers.Analyzing our landscape and finding opportunities using investment decision frameworks such as Gartner's TIME.Developing roadmaps for our lines of business enabling investment that align with our various strategies such as Cloud and new or emerging technologies.Communicating and gaining consensus from stakeholders.Measuring, reporting, and reflecting on the results to adjust the program as needed.General Accountabilities: Assist the Director, Customer Domain, in work planning, resource planning, and setting department vision and strategy.Lead the Customer Domain Architecture team to achieve the overall objectives while collaborating with Hydro One lines of business.Provide direction and input to the strategic business planning process.Specific Accountabilities: Provide leadership and architectural direction to staff engaged in the development and implementation of complex projects and processes.Ensure that Customer Domain architecture artifacts comply with EA principles and standards and are approved by the Architecture Review Board (ARB).Plan, schedule, and assign work with instructions, provide advice and guidance, and check the work to maintain quality, accuracy, and productivity.Work collaboratively with other architecture managers in execution of the Customer Domain Architecture activities.Communicate at executive level to link Customer Domain opportunities with corporate strategic goals.Develop strategies and Customer Domain roadmaps, socialize and gain consensus.Create and maintain the services catalogue for the Customer Domain Architecture team.Define, adapt, measure, and report Key Performance Indicators (KPI).Maintain a working knowledge of industry trends and best practices.Resolve staffing and budget constraints.Ensure that staff have clear career paths and education roadmaps.Provide general oversight of day-to-day operations, and perform other duties as required.Selection Criteria: Basic Qualifications: BA or BSc in Computer Science, Engineering, or related field.At least 10 years of experience in IT.At least 5 years of experience in an architecture role in one or more disciplines such as enterprise, data, integration, technical or solution.Demonstration of prior experience leading IT teams.Experience in a Customer-facing role.Preferred Skills and Experience: Experience working in utilities and Digital Tools, Contact Center, and Meter to Bill functions.Experience working in a previous utility leveraging SAP ERP.Ability to relate architectural decisions to business needs.Good understanding and usage of various architecture tools.Strong analytical and problem-solving skills.Thank you for considering a career with Hydro One. We welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email ******** . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Deadline: December 2, 2024
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