Senior Manager, Facilities Operations

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region's largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.
We're women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you'll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today! What You'll Do The YWCA owns or manages a portfolio of 20+ buildings in Seattle and Snohomish County. This position will provide support to the facilities departments in Snohomish. The Facilities Sr. Manager works closely with housing staff and vendors to provide critical coordination, communication and information for the efficient functioning and productivity of facilities and housing. This position will provide leadership and operational direction to Facilities staff through training, performance management, assigning work/priorities, and project oversight. The Senior Manager, Facilities Operations serves as a leader within the Facilities Department, calculating costs, planning special projects, and executing plans safely and efficiently. The position requires a sound understanding of facilities management principles to ensure safety and compliance in YWCA's building spaces and housing communities. This position has a social justice component that will require critical thinking around how external systems impact our work through the lens of racism and intersections with poverty—committed to YWCA's core principles of antiracism work and grounding those principles in everyday work. Leaders at YWCA must work effectively in non-white environments and champion antiracism policies, practices, and processes. As an equal opportunity employer, we highly encourage people of color to apply.
\n Expectations of your role:Facility OperationsManages the daily operations of the YWCA facilities department across Snohomish County to ensure properties remain safe, orderly, and well-maintained while meeting programmatic and organizational needs.Hands-on with Facilities team to keep workload flowing and on-time as needed.Monitor the status of rent-ready inventory; take steps to ensure units are available within specified timeframes and meet quality standards. Reviews work orders to provide assignments, and unit turns completed timely in less than 30 days.Develop and implement effective work order management strategies, including associated emergency, predictive, preventative maintenance, and daily plans to deliver curb appeal, cleanliness, and property appearanceServe as primary contact for the Facilities department in coordination of maintenance work with housing staff, commercial tenants, and preferred contractors in Snohomish CountyWork with Facilities staff to organize and maintain tracking systems for inventory and key systems.Use professional discretion and independent judgement to develop standards, order materials and maintain as adequate inventory of required materialsSupervise preventative maintenance on all buildings, facilities and equipmentMaintain records on work orders performed, as well as items purchased; write reports as requiredConduct regular walkthroughs of all properties weekly. Monitor and maintain monthly utility analysis of properties. Alert facilities and/or housing staff of any unusual findings to be addressed accordingly.Safety and ComplianceKeep mandatory inspections up to date and ensure that maintenance activities are following Local, State and Federal requirementsConduct safety training/meetings, with documentation and reportsServe as co-chair advisor on the YWCA safety committee Assist with risk management program, including tracking of incident reports and assisting with coordination of insurance claimsWork with Asset Management staff to support reporting to fundersEnsure YWCA vehicles are properly licensed and maintained Project & Vendor ManagementDuring the planning process for capital and smaller-scale projects, make recommendation for the YWCA standards, material, labor, and time required for the projectProvide onsite management of small-scale projects with multiple vendors from beginning to endCoordinate management of supplies inventory, assist in selecting vendors, and audit order deliveriesMaintain organized vendor files, services contracts, preventative maintenance schedules, comprehensive needs assessment documents and other operations files  Coordinate access to properties for vendors as needed Leadership and PartnershipDevelop positive and healthy relationships with co-workers, volunteers, vendors, residents, and clientsWork closely with other agency managers, particularly those in housing, to ensure that YWCA properties meet program and funder needs and requirementsActively participate in the recruitment and retention of diverse teams of professionals; create accountability and ownership among team members through the communication of clear expectations, leadership, and provision of timely performance feedbackIdentify opportunities to grow the Team through training and development utilizing hands-on and classroom-type curriculumModel the highest standards of business professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, and superior customer serviceOther Responsibilities:Able to travel between YWCA locations regularlyIs available on-call for building emergencies Communicates regularly with Senior Director or Facilities; participates in safety and compliance related meetings Incorporates the YWCA's Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutionsAdheres to all Volunteer Services protocols relative to volunteer usage, recognition, and monitoringAssures that clients, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender, or socioeconomic background. Perform other duties as assigned Must have's to be successful:5+ years of experience in facility management with an emphasis in facility maintenance, including 3+ years in a leadership capacityAdvanced knowledge of full-cycle maintenance, including preventative, predictive, planned, and ready programsKnowledge and experience in building systemsComputer proficiency, including working knowledge of word processing, Excel, and database applicationsAbility to comprehend, analyze, and interpret complex documents (e.g., bid specs, project books, blueprints, permits, and code regulations to the best of your ability)Experience working with communities of color and people from different cultures than your ownDemonstrated understanding of the intersection of racism and povertyA valid Washington State driver's license, reliable transportation, and insurance are required.Core Competencies Expected: Achieving Measurable Results, Communication, Decision Making, Planning & Organizing, Team Leadership, Fostering Diversity, and Race & Social Justice Advocacy Hours, Rate, and BenefitsSalary Rate: $85,000+ DOEHours: 40 hours per weekExcellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plansAt the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund Physical RequirementsContinuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the communityFrequently stands, walks, sits and climbs in performing duties in the workspace and in the communityFrequently reaches and grasps in using telephones, computers, fax machines and other office equipment and suppliesFrequently lifts and carries up to 15 lbs. of equipment and storage boxes; occasionally up to 50lbs.Occasionally kneels, bends, pushes and pulls in obtaining files from drawers Occasionally climbs stairs of multi-level apartment complexesAbility to travel up to 50% of the time by personal vehicle*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%
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YWCA encourages applicants with a variety of experiences to apply! At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.
Equal Opportunity Employment YWCA Seattle King Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.
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