Senior Manager, Innovation Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One 401K with Employer Match Tuition Reimbursement After One Year of Service Fertility Assistance Program Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service The Ryan Innovation Practice Charter works with internal and external customers to identify, support, and accelerate transformative technology solutions that tackle the most pressing challenges and opportunities in the tax domain. Our team members operate with a high level of independence and with low administrative burden so that we can rapidly explore the best ideas from our colleagues and customers. The Innovation team includes cross-functional expertise across technology, data strategy, the tax industry, and client service. Being a part of the Innovation team requires a creative problem solver who is passionate about client service and leveraging technology. Innovation projects are focused on matching problems and opportunities to technology solutions that generate operational efficiencies, create competitive advantage for our service delivery teams, and accelerate Ryan's goal of being the leading tax technology and services platform for our customers. Members of Ryan's Innovation team are responsible for the entire ideation lifecycle including identification of problem areas and opportunities, idea management and evaluation, researching and scoping solutions, and assembling and managing the human and technology resources to deliver new solutions. Ryan's Innovation Team projects include research and development/proof of concept work, building custom non-commercial solutions, and informing the roadmap for commercial software product offerings.
The Digital Tax Transformation group within Ryan's Innovation team works to identify high-value applications for leading-edge technologies to improve and automate processes across tax practice charter. Some of the key technology focus areas of the Digital Tax Transformation team include:
Business Process Management Robotic Process Automation Intelligent Document Processing (OCR/ICR) Custom Solutions Ultimately every team member is responsible for achieving Ryan's Key Results:
People Client Value In addition, the ideal candidate needs to perform the following Ryan Innovation Senior Manager competencies at a successful level:
Project Management Coordinates resources, timelines, and budgets for the portfolio of innovation ideas and projects to ensure alignment with enterprise strategy and support the ideation lifecycle Manages project issues and risks and escalates to the appropriate stakeholders with clarity, timeliness, and professionalism Establishes and maintains strong relationships across the organization for project execution and delivery Innovation Leads a team of teams in building, developing, testing, and monitoring technology solutions that are part of the Innovation portfolio Demonstrates ability to document and translate requirements while making connections to business processes, potential risk, and technology solutions Interacts regularly with customers to understand problem areas of the modern tax department Works with Ryan business units to identify trusted customers for participation in the Innovation lifecycle to generate ideas and solicit feedback on the most promising ideas Identifies new market spaces where technology and data strategy can benefit Ryan customers or service delivery methods including analysis of trends and market disruptions and searching for emerging technology and new market opportunities Domain Application: Applies tax and technology domain expertise with good judgment and impactful communication to contribute value and accomplish desired outcomes for clients and the Firm.
Client Advocate: Develops and cultivates meaningful relationships with internal/external clients resulting in client loyalty, satisfaction and continued growth and expansion.
Operational Excellence: Runs a high-yield, efficient mode of operation ensuring profitability of work and stewardship of company resources. Plans and prioritizes to ensure successful delivery of high-quality business results on time, every time.
Leadership: Demonstrates strong leadership in directing, motivating, and developing self and team members. Sustains motivation and morale while maximizing performance through clear expectations and accountability in any work environment (remote or onsite). Creates an atmosphere of innovation by treating mistakes as learning opportunities.
Perseverance and Impact: Exhibits determination, resilience and commitment while staying focused on what is under their control and focusing efforts on what will most positively impact the Firm.
Education Bachelor's degree or master's degree in business management, tax, computer science, information systems (MIS) and equivalent STEM degrees or equivalent experience.
Experience 8+ years related experience and/or training; or equivalent combination of education and experience.
Skills Microsoft Excel and Access, Microsoft Outlook, Microsoft Word, CRM, and internet navigation/research.
Experience with one or more database platform is also a strong indicator for success in the role.
Experience with one or more Robotics Process Automation platforms.
Experience with one or more data analytics and/or visualization platforms.
Functional knowledge of finances packages such as HRIS, CRM, and ERP systems is strongly preferred.
Certifications PMP Project Management Professional Certification (preferred)
CSM Certified ScrumMaster (preferred)
PMI-ACP Agile Certified Practitioner (preferred)
Six Sigma Green Belt or Black Belt (preferred)
Alteryx Certification (preferred)
PMI-PBA Professional in Business Analysis (preferred)
Six Sigma certification (preferred)
Valid driver's license (required)
Supervisory Responsibilities This role may include supervisory responsibilities and it is preferred that candidates have 3+ years management and people development experience. The ideal candidate will create a challenging and stimulating environment for the Innovation Lab team, primarily through delivering quality leadership to direct reports and empowering them with the skills, tools, and resources to follow through with their respective projects.
Work Environment Standard indoor working environment.
Position requires regular interaction with management of the Firm; Interface with external vendors, targets, and clients also necessary.
Travel requirements 25%-50% may be required.
Equal Opportunity Employer: disability/veteran
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