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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them say yes to more opportunities and thrive. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards and the powerful backing of American Express.
The Card Lending Team supports this objective by developing compelling products, services and customer engagement strategies to meet small business owners' evolving buying and paying needs. As we innovate our lending offering, we are seeking a Senior Manager, Lending Product Managementwhere you will support a large cross-functional team to innovate in the lending space.The successful candidate will be an intellectually curious, customer-first thinker with strong project management and collaboration skills.
Key responsibilities include:
Work with leadership to support the development of a new on-card lending feature for our small business customers
Evaluate and quantify benefit to customer and business across key financial metrics
Collaborate with Product Development, Tech, Marketing, Risk, Servicing, and other partners to translate strategy into business requirements and ensure solution meets business and regulatory requirements
Define Go to Market strategy, partnering with Marketing, Sales & Servicing
Support in execution of new features
Own and define reporting package, track performance
Monitor Blue Box/ Competitive movements
The ideal candidate has experience leading complex cross-functional initiatives, a customer-centric approach to design, knowledge of the small business segment, and a fluency in Lending economics and P&L management.
Success will require a collaborative leader with the ability to work in a fast paced environment
Minimum Qualifications:
4+ years of relevant product and/or project management experience
Prior experience working in service of Small Business Owners as a segment
Prior experience with digital customer journeys and card-based lending economics
Strong customer attitude and experience putting customer insights into action
Comfortable working with partners with ability to influence toward shared outcomes
Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels
Ability to collect and analyze data/insights to drive winning strategies
Ability to effectively multi-task and prioritize as business needs evolve
Bachelor's degree
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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