As a key member of our team, you will be at the forefront of shaping business strategies with actionable insights, refining sales operations, and leveraging cutting-edge technologies such as AI and advanced analytics. The ideal candidate will be a hands-on, detail-oriented problem solver who can also translate complex data into high-level strategic recommendations for senior leadership.
Responsibilities: Serve as the primary point of contact for all Sales Operations deliverables, ensuring seamless execution and alignment with business objectivesOversee and optimize the Customer Relationship Management (CRM) tool to enhance sales intelligence, field efficiency, and reporting accuracyDesign, manage, and execute an incentive compensation plan to align field sales behavior with brand strategyDevelop and maintain territory alignments to ensure optimal field team coverage and effectivenessRefine and implement targeting algorithms to enhance field team effectivenessManage vendors supporting the Master Data Management (MDM) solution, including database maintenance, SQL coding, and troubleshootingOversee data flows, including ETL processes, to ensure data accuracy, integrity, and availability across systemsDevelop and interface with new AI tools to drive innovative solutions and enhance analytics capabilitiesGenerate actionable, data-driven insights to support both strategic and tactical decision-making, including the development of clear, concise recommendations for senior leadershipDesign and deliver dashboards, KPIs, and reports, including field-facing updates and specialty pharmacy metrics, to monitor and improve commercial performanceDevelop customized tools and processes to streamline analytics and align with evolving business needsLead CRM training and field communication initiatives to ensure effective adoption of tools, systems, and data insights by the field teamCollaborate cross-functionally with teams in Sales, Marketing, Patient Advocacy, Finance, Training, and Medical Affairs to deliver cohesive, data-driven solutions that address business challengesPreferred Skills, Qualifications and Technical Proficiencies: Exceptional analytical and problem-solving skills, with the ability to synthesize information from multiple sources into cohesive ideas and actionable solutionsExpertise in healthcare data, including patient, payer, and CRM data, and familiarity with statistical methodologies (e.g., regressions, correlations)Advanced proficiency in Excel, including building and managing complex models (Excel "black-belt" required)Strong understanding of database querying, manipulating, and analyzing large, high-dimensional datasets, including structured and unstructured dataProficiency in SQL and experience with cloud database platforms (e.g., Snowflake, AWS, Databricks)Strong understanding of database management, ETL processes, and large-scale data flowsFluency in MS Office, with a focus on developing impactful presentations and reportsStrong verbal and written communication skills, with the ability to present complex data insights to senior leadership and diverse audiencesProven ability to collaborate effectively across teams and manage relationships with external vendorsAbility to manage multiple projects simultaneously in a fast-paced environment while maintaining exceptional attention to detailA proven track record of meeting or exceeding goals and objectives with a detail-oriented approachPreferred Education and Experience: B.A. / B.S. required; graduate degree preferred3-5+ years in analytics, data science, sales operations, or management consulting rolesExperience in the healthcare sector (pharmaceutical/biotech) requiredProven experience with CRM systems (e.g., Veeva or Salesforce)Experience with 3rd party pharmaceutical data (e.g., IQVIA, Symphony, Komodo Health) and a basic understanding of claims data and managed care data is preferredThe pay range that the Company reasonably expects to pay for this headquarters-based position is $174,700 - $205,600; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.
Applicants must be currently authorized to work in the United States on a full-time basis.
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