Job Description
Embodying the Virginia Tech motto of Ut Prosim (That I May Serve), the Division of Auxiliary and Business Services has responsibilities across multiple Virginia Tech campuses and throughout the Commonwealth of Virginia, always working to meet the needs of the University and anticipate the needs of those we serve. Auxiliary and Business Services strives to be customer focused and operationally minded while offering a diverse group of services that support and enhance the Virginia Tech experience. We take pride in being a responsive, innovative, and inclusive workforce that are stewards of the resources entrusted to us.
The Senior Manager of Contractual Services is responsible for the strategic leadership and direction of campus bookstores and retail services, snack and drink vending services, laundry services, The Inn at Virginia Tech, copier management services, and other support services. Reporting to the Chief of Staff for Auxiliary and Business Services, the incumbent:
• Plans, directs, and manages contracted auxiliary revenue generating operations.
• Oversees and manages operations; including marketing, technology, budget development, and execution of the contractual auxiliary enterprises across the University to maximize revenue generation and support the division mission.
• Develops strategies for increasing contractual auxiliary enterprises revenue, including recognizing and developing new and innovative areas of auxiliary revenue.
• Is responsible for vendor relationship management.
• Provides regular reports along with internal analysis of operations.
• Leads the communication, policy, and compliance duties of the function.
The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university's motto, Ut Prosim (That I May Serve).
Required Qualifications
Education
• Master's degree in a related field or the combination of a Bachelor's Degree with significant professional experience in business or related field.
Experience
• Contract Management experience.
• Experience in development of business.
• Experience in project management.
• Experience leading or supervising retail and service operations.
Knowledge, Skills, and Abilities
• Strong understanding of the high degree of complexity required for operating consumer retail operations on a university campus.
• Demonstrated understanding and ability to negotiate contracts.
• Advanced knowledge of retail environments, including business, marketing, planning, tax, accounting and budgeting.
• Knowledge of data collection, analysis, and interpretation. Knowledge of applicable federal, state, and local laws/regulations.
• Strong financial and budget management acumen.
• Effective verbal and written communications skills, including interpersonal relations, and making presentations.
• Skill in building and maintaining collaborative business relationships.
• Skill in developing and executing strategic and tactical plans for simultaneous complex projects.
• Strong planning, organizational, management and leadership skills.
• Effective analytical and problem-solving skills.
• Ability to read, analyze and interpret complex multi-year contracts.
• Ability to work hand in hand with multiple key stakeholders simultaneously, including but not limited to university administration, procurement, legal and internal governance constituents.
Preferred Qualifications
• Master's degree plus relevant professional experience.
• Knowledge and/or experience in higher education retail market environments.
• Experience in oversight of construction.
Pay Band
N/A
Appointment Type
Regular
Salary Information
$85,000 - $100,000, commensurate with experience
Review Date
Friday, January 10, 2025
Additional Information
The selected candidate will be required to successfully complete a criminal conviction and driving records check.
About Virginia Tech
Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities anduniversity shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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