Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and manages bank partnerships globally.
We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.
More than 80 million global locations accept American Express payment products
We operate in 198 countries and territories
We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume
We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf
Network & Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives.
The Senior Manager, Regional Industry Forums is responsible for shaping the future of the payments landscape through influential leadership both internally and externally. This role will lead AXP's engagement at select Industry regional forums in the US, in partnership with key Amex stakeholders and disseminate competitive intelligence across GMNS to inform product roadmaps.
Key responsibilities of the role are:
Develop and execute a strategy for Amex participation at US regional forums (i.e. X9, U.S. Payments Forum, etc.)
Partner and collaborate across the enterprise, defining internally, then drive and influence externally, Amex strategy and positions, related to industry organization work
Proactively assess the external payments landscape. Methodically gather and share external insights and industry forum linkages to guide Amex strategies and roadmaps.
Share industry intelligence with leadership for dissemination to internal partners.
Be an agent for continual transformation. Identify opportunities for improvement and efficiency. Be courageous in challenging status quo and past assumptions, provide counter arguments, take risks, and be open to change.
Qualifications:
A passion for payments: have a keen sense of the current and future payment industry landscape to contextualize Amex within this.
Organization and planning: created structured approaches to defining Amex's positions and creating plans to get there.
Influencer and relationship builder: create trusting relationships internally and externally, listen actively, be genuine and authentic, help others succeed, tell stories and share experiences.
Collaborator: share vision, strategy, and goals; listen; seek input from others and act on it; set expectations and follow-up.
Critical thinker and creative problem solver: clarify issues, seek information, research, ask questions, analyze, be curious, brainstorm, identify options, make decisions, develop solutions.
Flexible and resilient: look for and adapt to signals of change; anticipate opportunities then change priorities; comfort and openness to changing direction based on new information, own decisions and outcomes – both those that work well and those that don't; persevere by bouncing back quickly and adjusting when things don't go to plan; be reflective.
Clear communication: communicate complex topics in a clear and simple manner.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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