Senior Manager, Service Delivery Management (Tmt)

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:careers.bms.com/working-with-us .

Job Description
The Service Delivery Manager TMT plays a critical role in the efficient management of the Transition Management Team. The position will be responsible for operationalizing and delivering a wide range of HR activities related to workforce reduction and restructuring, collaborating with cross-functional teams, managing process improvement timelines and deliverables, and ensuring the successful execution of HR initiatives aligned with the TMT's strategic goals. This role requires strong process management skills, effective stakeholder engagement, proficiency in reporting and analysis, and good working knowledge of HR processes related to re-organization activities.

Service Delivery Execution:
Provide subject matter expertise and operational support to TMT product team by providing clear prioritization, assigning tasks and responsibilities, and monitoring progress.
Facilitate change management processes, including communication plans and stakeholder engagement plans.
Establish and maintain quality standards and best practices for TMT initiatives.

Identify and assess risks, including potential issues related to scope, resources, timelines, and external factors.
Proactively identify any potential roadblocks and implement contingency plans as needed to keep initiatives on track.

Process Management:
Develop comprehensive plans that clearly outline scope, objectives, deliverables, and key milestones.
Provide expert input for next phase technical enhancements in Workday supporting reorganization initiatives.
Develop and gain alignment on the global annual exit wave schedule.
Define timelines and work with downstream functions to ensure adequate resource allocation to ensure successful execution of TMT processes.
Identify areas for improvement and implement enhancements based on lessons learned.

Stakeholder Engagement:
Collaborate closely with HR, Finance, Legal, Market HR leads, IT, and other internal partners, gathering input and insights and ensuring alignment on the product vision, strategy, and roadmap.
Establish collaborative partnership with key stakeholders to clearly set objectives, requirements, and expectations.
Provide insight, ideas and proposals and gain alignment with relevant stakeholders.
Draft and send regularly scheduled and ad hoc communications for the HR and TMT communities.

Reporting and Documentation:
Prepare detailed and insightful status reports that highlight progress, accomplishments, and challenges.
Maintain accurate and up-to-date process documentation, including work plans, meeting minutes, and decision logs.
Extract and analyze data from Workday to ensure compliance with internal business controls and government regulations as well as report on statistics and trends.
Archive process documentation for future reference and audits.
Maintain SharePoint sites to enable easy and intuitive access to process documentation.
Create documentation for new business initiatives as well as changes and updates to existing processes, including process flows, local work instructions, etc.
Develop training content and lead trainings sessions for various stakeholders.

Operational Influence:
Develop and garner support for a collaborative and high-performance product team environment.
Foster a culture of accountability and continuous improvement within the product team.
Ensure that all team members are informed about changes and are prepared for transitions.

Essential Skills:
Process engineering
HCM automation functional process design and downstream financial system booking processes/ tools
Multi-country restructuring legal processes
Leading teams without authority

Qualifications & Experience
Bachelor's degree in human resources, business operations, or a related field and/or the equivalent in demonstrated work experience.
Minimum of 3 to 5 years of experience in HR-related projects and processes.
Demonstrated experience in developing and deploying automated solutions in HCM solutions (Workday, Oracle, SAP) as the functional expert and working collaboratively with HRIT community to bring complex, multi-functional processes to life from an end-to-end perspective.
Good working knowledge of HR processes, policies, and best practices.
Strong experience with stakeholder engagement at all levels.
Effective communication skills, both written and verbal.
Proficiency with process documentation.
Workday and SharePoint experience preferred.
Change management expertise is a plus.
Demonstrated ability to work in a collaborative and cross-functional environment.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries ******. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:https://careers.bms.com/california-residents/

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