Senior Operations Specialist Participation/Syndication Loans (Hybrid)

Details of the offer

Overview: This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. Candidates must live within a commutable distance to the Phoenix office location. The schedule for this role is typically Monday through Friday 8am-5pm
This Senior Operations Specialist position is based on our Global Loans Operations Participation/Syndication loan team; and establishes and maintains ongoing maintenance support for commercial loans. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in work.
Responsibilities: Service - Handles complex, escalated, or time-sensitive issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.Establishing and ongoing maintenance of commercial loans, researching and balancing sophisticated information; and is a critical point of escalation particularly within the Participation/Syndication Loan space. Interacts with participant bank contacts independently to respond to ongoing needs and to assemble information; improves client relationships as key team member.Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.Documentation - Handles standard documentation and files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. Qualifications: Bachelor's Degree and 0 years of experience in Operations or Customer Service OR High School Diploma or GED and 4 years of experience in Operations or Customer Service
Skill(s): Knowledge of Bank operations and regulatory or legal environments
Additional Preferred Qualifications
Strong ability to multi-task, handle high volumes, and support cross-functional teamsCommercial Loan background preferably with Participation/Syndication Commercial Loan experienceStrong written and verbal communication skillsStrong attention to detail Ability to think critically and solve complex scenariosFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Crux Off Campus Drive 2024 Hiring Junior Data Analyst | Inr 6-10 Lpa

Crux is an AI Copilot that enables super-fast decision-making for business teams. We introduce you to the future of analytics where answers, insights, or pro...


Aktupapers - Arizona

Published 4 days ago

Business Analyst

IDEALFORCE has a Contract position available immediately for a Business Analyst to join our customer in Phoenix AZ . This is a Remote Please find below addit...


Idealforce - Arizona

Published 4 days ago

Business Analyst

Job Description Position: Business Analyst - Access Management/Identity & Access Management This role emphasizes business analysis within Access Management/I...


Access Data Consulting Corporation - Arizona

Published 5 days ago

Business Data Analyst

Trellance is a leading provider of business analytics and technology consulting for credit unions, helping them meet the financial needs of today's digital c...


Trellance, Inc. - Arizona

Published 8 days ago

Built at: 2024-11-21T22:19:32.785Z