Job Description - Senior Patient Access Operations Coordinator (PRN | As Needed) (******** )
Description
Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hiring, training, and evaluating the Patient Access team (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible for assisting in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend, and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center, and Off-site Ancillary locations), as needed.
Qualifications
Minimum Education
Associate's Degree in Business Administration or health care preferred (Required)
Bachelor's Degree (Preferred)
Minimum Work Experience
4 years of related and progressive experience (Required)
7 years without a degree; related and progressive experience, preferably in the healthcare field (Required)
1 year of supervisory or leadership experience in healthcare operations (Required)
Required Skills/Knowledge
Computer literacy
Demonstrated problem solving, root-cause analysis, and critical thinking skills
High energy, self-starter with the ability to work independently
Ability to set and accomplish goals and project deadlines timely
Ability to handle the public and hospital staff professionally in all encounters
Ability to type 35-40 WPM. Must be able to successfully pass typing and Microsoft proficiency assessment.
Knowledge of insurances, medical terminology, and CPT-4/ICD-10 coding required.
CHAA Certification within the first year of hire.
Functional Accountabilities
Staff Development
Under the direction of management, supervise, train, mentor, and develop all Patient Access staff.
Conduct performance evaluations and manage staff performance goals.
Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.
Quality Control
Run and analyze standard reports and ensure mistakes are corrected.
Monitor and supervise quality control of staff in the registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.
Complete online registration with parents/guardians via telephone or in person, as a backup to staff.
Verify insurance eligibility and coverage.
Enter charges and diagnostic codes into appropriate systems.
Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately.
Coordinate
Coordinate communication with other CNMC departments, such as Human Resources, IT, Purchasing, and Engineering.
Coordinate general office support for the clinic.
Respond to inquiries and complaints in a timely manner.
Administrative Assistant
Perform administrative tasks such as payroll, time records, and petty cash and check requests.
Monitor the ordering of office supplies.
Create/develop reports as needed.
Attend and conduct staff meetings.
Safety
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