How you'll help us Keep Climbing (overview & key responsibilities)
Enterprise Payments team is striving to modernize payments across Delta securely and efficiently.
Some of our recent accomplishments include processing of payment in local currencies, Apple Tap-to-Pay for Onboard sales, Payment on kiosk at airport lobbies and Delta Sky Clubs, Payment enhancements to ensure PCI Compliance and compliance with government mandates, and other value-driving payment capabilities.
In our pursuit of making Delta payments functionality best in class, we are looking for a motivated, impactful Senior Product Leader to join the Enterprise Payments team.
Senior Product Leader, Enterprise Payments will support product vision and execution of Payments roadmap.
The role will effectively collaborate with internal partners across Digital Channels, IT, Loyalty, Treasury, Enterprise Solutions, Reservations (Res), Inflight Services (IFS), Airport Customer Service (ACS) and others to centralize and streamline payments at Delta.
Will lead enhancement of payments functionalities to ensure consistency of payment methods across channels and products, protect Customer data (PCI compliance), and support unique payments needs in international markets.
The role will entail the following responsibilities:
Partner with Payments Leadership and key stakeholders to build shared roadmap and priorities, aligned with the Enterprise planning process
Assess market opportunities to help define strategic vision for Enterprise Payments
Manage complex, multi-phased deliverables and lead without authority, collaborating with internal and external partners, ensuring adequate prioritization, and removal of impediments
Document work in company-adopted tools/platforms, following Agile methodology
Analyze payments performance and identify improvement opportunities
Support investigation of production issues and pursue resolution based on impact
Communicate and build appropriate transparency at many different levels
Act as a critical resource and support for the IT team, ensuring that the development team understands items in Payments backlog, their priorities, and business value
Lead work planning and grooming sessions
What you need to succeed (minimum qualifications)
* At least 7 years of relevant work experience in product management and/or complex project management
* Experience in at least one of the following functions in an airline environment: Digital, Treasury, Enterprise Solutions (Financial Documents/Retail), Distribution, Revenue Management, Loyalty, Network, Sales, Reservations, or similar product management role
* Strong business acumen, results-oriented and capable of working through impediments and meeting, or exceeding deadlines with attention to detail and follow-through
* Ability to work independently and manage multiple complex projects simultaneously
* Ability to work well with diverse groups in a fast-paced, changing environment with a high degree of initiative
* Proven ability to influence without authority and work in a matrix setting
* Demonstrated ability to communicate effectively at all levels of the organization, through both written and verbal communication
* Strong analytical skills
* Proven vendor management skills
* Experience and proficiency in Agility (Version One), Aha!
* Must be performing satisfactorily in present position
* Consistently prioritizes safety and security of self, others, and personal data
* Embraces diverse people, thinking, and styles
* Possesses a high school diploma, GED, or high school equivalency
* Must be at least 18 years of age and have authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
* BA/BS or advanced degree in quantitative discipline such as Business Administration, Technology, Economics, Finance, or Data Analysis
* Strong expertise in payments functionality
* Product Owner Certification
* Cross-divisional experience at Delta is highly recommended
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do.
At Delta, our people are our success.
At the heart of what we offer is our focus on Sharing Success with Delta employees.
Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
* Competitive salary, industry-leading pro?t sharing program, and performance incentives
* 401(k) with generous company contributions up to 9%
* Paid time off including vacation, holidays, paid personal time, maternity and parental leave
* Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
* Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
* Domestic and International space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.
If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Deltas online system, or at any point in the selection process.
To request a reasonable accommodation, please click here