Your ImpactReal-Time Operations (RTO) is a key business line and strategic priority for Axon, focused on transforming public safety with products like Fusus and Axon Respond. Our goal is ambitious: to become the real-time platform for collaboration between communities and law enforcement, connecting first responders and businesses with tools that enhance response, improve safety, and support Axon's mission to Protect Life.
Better information leads to better decisions, and our tools empower responders in critical moments where every second can mean lives. You will be directly contributing to Axon's moonshot goal: to cut gun-related deaths between the police and the public by 50% in 10 years.
You will be at the core of our real-time offerings, delivering real-time information from hundreds of sources—cameras, drones, vehicles, alarm systems, GPS trackers, and more—to help first responders plan and respond more effectively. This includes Axon's own devices (Axon Body, Axon Fleet, Axon Air, TASER, and more future products) as well as those from third-party partners. You will be responsible for every "dot" on the map, the live video feeds from those dots, and the infrastructure that powers critical decision-making—enabling alerts, video streams, collaboration, insights, camera activations, policy-based sharing between communities and public safety, and beyond. You will be responsible to work backwards from the end experience to build the right real-time pipeline and video streaming platform, challenging our existing experiences and architecture, all in pursuit of building the right solution for customers.
You will need to have a deep understanding of our end users—first responders, dispatchers, and their support teams—as well as the environments in which they operate. Working closely with product design and engineering, you'll tackle problems from first principles to create and manage a roadmap that enables our users to perform their jobs more effectively and make a lasting impact in communities worldwide.
To succeed, you must have experience building scalable solutions for thousands of customers. You must be experienced with IoT, real-time pipelines, and video streaming technologies. You must be principled in approaching strategic trade-offs, evaluating when to expand the platform to address new challenges and when to enhance existing features. Ultimately, you have, over and over again, owned initiatives from concept to delivery, ensuring that your capabilities were adopted by users and drive meaningful impact, not just something purchased by buyers.
What You'll DoLocation: Work from home as much as you want, live nearby any of our awesome US R&D Hubs (Seattle, Scottsdale, Atlanta, or Boston) so you can easily collab in-person when it's helpful and be an active part of our vibrant Axon culture.
Reports to: Senior Director of Product, RTO
Direct Reports: 0
Product sense: proven ability to create solutions that match user needs. A mindset of wanting to dig into, find root causes, arm themselves with data, and understand key patterns and insights from multiple role points of view.Business sense: proven ability to engage in the sales process, define the right metrics and goals for their product, and deliver ongoing improvements to a business metric over a sustained period of time.Customer focus: proven ability to understand customer and buyer needs and work backward from customer outcomes to define the right solutions.Research: proven ability to conduct end-to-end research on a new product and build strategy in partnership with cross-functional teams.Execution: proven ability to focus on the most impactful features, analyze data, develop an execution strategy, and orchestrate teams to deliver on time.What You BringBachelor's degree in computer science, engineering, or a related field.10+ years of Software Product Management experience of high scale services with proven results driving revenue, engagement, and customer delight.Prior experience in Enterprise Video Management Software, Physical Security Information Management (PSIM), and/or Military or Public Safety Market SaaS products with direct external customer interaction.Previous delivery, design, and operation of a sensor integration platform and/or video streaming platform in the physical security or public safety markets with scaled delivery to end customers.Experience researching, designing, and shipping UX-heavy applications with a high-level of complexity (enterprise workflows or complex consumer experiences).Presenting successfully to senior-level audiences, including C-suite, internally and to customers.Managing the backlog, including ticket authoring, grooming, sprint planning, and pruning.Seeking truth through data and self-serving the answer to questions—unafraid of writing SQL queries, inspecting dev logs, following clickstream events, and digging into CRM records.Improving product development process fundamentals, both identifying problems in execution and suggesting proven ways to improve execution.Benefits that Benefit YouCompetitive salary and 401k with employer match.Discretionary paid time off.Paid parental leave for all.Medical, Dental, Vision plans.Fitness Programs.Emotional & Mental Wellness support.Learning & Development programs.And yes, we have snacks in our offices.Benefits listed herein may vary depending on the nature of your employment and the location where you work. The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 171,375 in the lowest geographic market and USD 274,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
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