Senior Product Manager

Overview

Overview:

We are hiring aSeniorProduct Manager(SPM)tojointheStaff Experienceteam and ownclinical staff satisfaction and efficiency, serving the clinical care teams from our customers that use theWellframeplatform to deliver digital care services to theneediestmembers in healthcare.Youwill be a key leader inenablingbusiness growth by launchingcoreplatformenhancements and capabilities acrosstheWellframebusiness as we grow across more complex customer footprints, workflows, and an enable a broader ecosystem acrossdigital care management.You will make high judgment decisions, present persuasive cases to executive leadership and have enduring impact on the future ofWellframe'sdigitalplatformand care delivery at scale.
Wellframerequiresproduct leaders who move fast, have an entrepreneurial spirit to create new products, a passion for making a dent in the healthcare universe,can breakdown and solvecomplex problems, and an ability to lead and get things done across a growing business.
We are looking for a customer-obsessed,sharp,and tenacious SPM to own and execute the overallstaff experience and satisfactionproduct strategyfocused onstaff experience, run experiments to revise that strategy, and tackle large initiatives that makeWellframesupportour growthneeds at increasing scale.
Our product managers are relentless advocates for our customers and users, pursue a deep understanding of the market, take pride in ensuring experiments and features are brought to the market successfully, and lead the shaping and delivery of a value-driven and outcomes-focused product vision and strategy.SeniorProductManagerscontribute toWellframe'soverallclinical productstrategy and roadmap through a deep understanding of the market needs, the competitive landscape, and a genuine empathy for the end user.
They bring energy, curiosity, and passionto each interaction.The role requires a deep understanding of healthcare user behavior,product management,and a passion for creating world class customer experience.Thestaff product managerwill report to theGroupProduct Manager of the Staff Experience Team.
Candidates will be expected to have an established background in product development, excellent project management skills,great communicationskills, anda motivationto achieve results in afast-pacedenvironment.
You should enjoy diving deep into complex problems, and center around data,insights,andbetsto defineobjectives, measure progress and meet goals.
As aSeniorPM forWellframe, you will be responsible for driving a best in classclinical staff experienceby (1)enabling capabilities that improve ourstaff NPS, (2)improvethe clinical workflows and experienceof the platform across dynamic customer footprints, (3) partnering withcustomers,stakeholdersto execute and optimizethe clinical staff experiencein line with your vision (4) analyzing the currentcustomer and internal scalability, running experiments, and recommending short and long-term strategic initiatives to improve it.
You will have an eye for creating exemplary healthcareplatformexperiences, an aptitude for data-analysis, and a passion for continuous testing.
You will hold a high bar for measurement of feature impact and will define success metrics, measurement methods and reporting processes for your efforts.
You will learn from and share bestpractices acrossWellframeteams.
Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working effectively in a deadline-driven work environment.
About Wellframe:

With Wellframe, we reimagine healthcare relationships througha new approachthat uses high-tech to deliver the high-touch support people need, when and where they need it.
We call it Digital Health Management.
Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.Wellframewas founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale.
We believe health plans are in the best position to advocate for their members as they navigate their health andcare, butknow that technology alonecan'thelp us achieve this ambition.That'swhy our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
The complete suite of solutions fromHealthEdgedelivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.
Your Impact:

Work with the leadership team to set strategy, define the product, and makeappropriate high-judgmenttrade-offs between features and speed-to-launch.
Use case prioritization, feature definition, ownership of the product roadmap, and customerdiscovery andvalidation.
Engage withinternal and external partnerteams toidentifygrowth enablementopportunities and driverelevantplatformproduct initiatives

Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
Creation of communication mechanisms for collaboration across health businesses.
Effective communication with Senior and VP level partners both written and verbal

Own andmaintainyour productvision, strategy,roadmapand backlog.
Create and communicate a vision forstaff experience & satisfactionacross the digital care management ecosystem, extending out to the broader care teams from payors to value based care

What You Bring:

Bachelor's degree(B.S.
or B.A)

6-10years of relevant experience, with 5-8 as a Product Manager at an organization delivering SaaS

Experience owning/driving roadmap strategy and definition

Experience with featurediscovery, user research,deliveryand tradeoffs of a product

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience inDigital Health/ Healthcare

Experience managing technical products or online services

Experience inrepresentingand advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Advanced user of Excel including Pivot tables, charting, and more

Advanced user of Microsoft Office / Word / PowerPoint

Bonus Points:

In-office presence at our Boston, MA office is ideal, but not required

Works well independently and effectively in fast-paced, agile environment

Highly motivated to be perceived as a strong performer and to impact results

Takes a pragmatic approach to solving problems, while still being able to articulate a story and vision for where a given project will help a company or product head

Ability to inject creative tension through structures and influence other stakeholders

Ability to handle a wide range of trade-offs and competing priorities across a portfolio

Hungry to learn and open to coaching, feedback, and from challenges

Oriented towards leading and modeling best practices for the entire team's benefit and can coach/guide/mentor other product managers with leading practices, core disciplines

Effectively brings a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into considerationpartnering with design, engineering, customer support, sales, marketing

Very goal-oriented, and motivated to make an impact ongrowth,member conversion, engagement, and clinical outcomes; not afraid to be held accountable for these results

Detail-oriented and organized

Ability to clearly communicate with vendors, partners, and customers

Proactively and independently form trusting relationships with leadership, CSO, Engineering, clients,design, other stakeholders,customersand end users

Be a source of inspiration, both internally and externally, for customers about our ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences

Experience in using product and analytical tools such as Looker, Confluence, JIRA

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams.
We aspire to have an inclusive workplace.
We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: Our office is located inBoston, MA but you may live anywhere in the U.S.
Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employeeis occasionally required tomove around the office.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periodsof time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position.
They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary.
In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.
Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer.
We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI- Remote

Job Locations US-Remote

ID 2024-4659

Category Product Management

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.