Senior Product Operations Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.
We're looking for a Senior Product Operations Manager to build the connective tissue between our Engineering, Product, Design, and various customer-facing teams. As a Senior Product Operations Manager, you'll bring a blend of strategic, operational, and product experience to drive alignment across our organization and improve product development velocity. You'll also be the cornerstone of optimizing and managing the product management rituals and processes. As a key facilitator, organizer, and advocate, you will ensure that product management operations are streamlined, efficient, and aligned with the company's strategic goals.
About the role:

Location: Remote-first (United States) 
Full-time
Permanent 
Exempt
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
Zone A: $145,000 - $199,000
Zone B: $137,000 - $187,000
Zone C: $128,000 - $175,000

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Reporting to the Senior Manager, EPD Operations

As a Senior Product Operations Manager, you'll … 
Optimize operational workflows; Collaborate with Engineering, Product, Design, marketing, and customer support teams to identify and implement improvements in operational workflows.
Develop and implement best practices; Create and maintain operational programs, frameworks, and best practices to enhance communication, alignment, and decision-making across teams.
Streamline onboarding and training; Own Product Manager onboarding, set up learning and development opportunities, and mentor teams on best practices and tools.
Drive tool and resource optimization; Ensure the Product Team has the best tools and resources, leading optimization efforts and managing product tooling.
Own roadmap prioritization systems; Build and manage systems to help PMs integrate inputs from customer feedback, OKRs, and data metrics, ensuring alignment on roadmap priorities with leadership.
Foster a collaborative culture; Promote a culture of collaboration, accountability, and innovation within the product operations team and across the organization.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you:

You'll thrive as a Senior Product Operations Manager if you:
Have experience working as a Product Manager or Product Operations Manager in a high-growth company with a focus on products for technical user personas (designers, web developers, or software engineers).
Have extensive experience collaborating with engineering and design teams to understand their technical requirements, constraints, and ideal collaborative states with the product.
Enjoy understanding the "why" behind current workflows and enthusiastically develop improvements. Success in this role means implementing new processes, procedures, and strategies that enhance communication and collaboration efficiency and scale with a growing team.
Can understand, discuss, and derive insights from data to build trust, influence decision-making, and address operational opportunities within EPD teams.
Are an excellent communicator, comfortable engaging with both technical and non-technical audiences through written and verbal communication.
Have experience working with remote, cross-functional teams.
Excel at time management and prioritization, juggling a variety of projects, and working autonomously. Developing your own efficient workflow practices is a huge plus!

Our Core Behaviors:

Obsess over customer experience.We deeply understandwhatwe're building andwhowe're building for and serving. We define the leading edge of what's possible in our industry and deliver the future for our customers
Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don't sugarcoat things — and we do so with respect, maturity, and care
Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

Equity ownership (RSUs) in a growing, privately-owned company.
100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
Monthly stipends to support health and wellness, smart work, and professional growth
Professional career coaching, internal learning & development programs
401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
Discounted Pet Insurance offering (US only)
Commuter benefits for in-office employees

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn,X (Twitter) , and/orGlassdoor . 
Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
For information about how Webflow processes your personal information, please reviewWebflow's Applicant Privacy Notice.