Senior Program Manager Stakeholder Engagement

Senior Program Manager – Stakeholder Engagement JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Sr. Program Manager – Stakeholder Engagement will have primary focus on managing client stakeholder engagement on behalf of the Meetings & Events program within Amazon Travel & Events organization. This role will be responsible for maintaining and building relationships with key stakeholders and potential partners across the globe. The primary focus of this role will be fostering and maintaining strong partner relationships, ensuring a deep understanding of their unique needs, preferences, and challenges while driving programmatic improvements and adaptations.

What this job involves Develop and implement stakeholder engagement strategies to foster strong relationships with key stakeholders, including Global Real Estate & Facilities, Corporate Security, Event Productions, Legal, and Risk Management. Collaborate closely with other communicators and functional leaders at a variety of levels in the company to align content and advocacy efforts to important stakeholder moments. Provide strategic consult to program communicators seeking to align program content to important stakeholder decision-making points. Conduct stakeholder analysis to identify and prioritize key stakeholders and their interests. Serve as primary point of contact for stakeholder inquiries, escalations and coordination efforts. Craft and deliver strategic communications for stakeholders including presentations, reports, updates and data analysis. Develop messaging frameworks that strengthen stakeholder and partner awareness of Meetings & Events program. Monitor and evaluate the effectiveness of communication and engagement activities, providing recommendations for improvements. Work closely with project teams to ensure alignment of stakeholder engagement activities with project goals and timelines. Collaborate with internal and external partners to enhance engagement efforts and leverage resources. Provide training and support to staff on stakeholder engagement and best practices. Lead development of new service line for client including core functions, KPIs, SLAs and key outcomes. Identify service, communication and process improvement opportunities throughout the program. Develop, deliver and implement strategic plan aligning Meetings & Events program to GREF IFM stakeholders. Drive and monitor progress. Drive innovative solutions in services based on stakeholder feedback and needs. Lead the implementation of best practices and breakthrough innovations. Utilizing Business Intelligence and Data Analytic tools to uncover hidden value. Support development, implementation and delivery of training and coaching plans for program professionals. Review current service support models to ensure accuracy and reliability of delivery; with particular emphasis on consistency and strategic partnerships. Daily leadership of all Events functions across the region, ensuring that all agreed service levels and service standards are met and complied with. Foster a culture of continuous improvement and innovation by leveraging Business Intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity. Regular reporting and updates to executive and program leadership, clients and colleagues, ensuring full understanding of progress, direction and expected results at all times. Ideal Experience Min. 10 years of experience in Facilities Management role or Program Management role. Subject Matter Expert managing marketing activations, meetings, and/or events services across campus and remote environments. Proficient with productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint. Proven ability to define and execute change strategies. Previous experience with cross-functional teams to dive deep and find solutions to complex problems. Exceptional communication skills; ability to support cross-functional teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure. A track record of championing speed, flexibility and frugality in the face of rapid change and extremely heavy workload. Proven self-starter with strong organizational skills, capacity to prioritize, sets aggressive goals and consistently delivers results. Demonstrated ability to think strategically and successfully execute tactics. Effective resource management and project management skills. Critical Competencies for Success Client Focus & Relationship Management Ease of interaction with a wide range and wide level of client staff, specializing in executive level Ability to manage conflict and balance between client and firm requirements Has a customer-oriented attitude Demonstrates proactive & professional approach to program delivery Project Management & Organizational Skills Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Ability to craft multi-stakeholder project plans across a global framework Problem Solving & Strategic Thinking Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long-term solutions Other Personal Characteristics Strong communicator – Excellent executive presentation skills and possesses strong verbal & written communication skills (English); also an active listener Passion for quality – has an eye for detail to make sure the best delivery of services Self-motivated; confident & energetic Ability to effectively deal with stressful situations Flexible – able to adapt to rapidly changing situations Strongly goal-oriented – able to focus on meeting all performance targets Is a team player – able to cooperate and work well with others to meet targets Proven ability to initiate and follow through with improvement initiatives Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Estimated total compensation range for this position is: 112,600.00 – 163,300.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: On-site – Arlington, VA, Nashville, TN, Seattle, WA

Job Tags: GREF

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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